Spa Manager

The Spa at Dunluce Lodge is a luxurious, cosy retreat along the stunning North Antrim coastline. Our spa offers a unique blend of Irish hospitality, spa and wellness therapies all set alongside breathtaking ocean views. We are committed to providing personalised treatments, world-class service, and an exceptional spa journey for every guest.

As our Spa Manager, you will play a key role in supporting all pre-opening requirements and, once the spa is open, lead the daily operations to deliver a seamless, luxurious experience for all of our guests.You will manage a small, dedicated team, oversee all treatments, and implement wellness programs and activations while upholding the high standards of The Spa at Dunluce Lodge. You will also collaborate with three luxury spa product partners to offer exclusive, personalized treatments and drive targeted retail offerings.

Key Responsibilities:

• Oversee all spa operations, including staff management, scheduling, and client services
  
• Ensure that each guest experiences a personalised, high-quality spa journey
  
• Manage relationships with product partners
  
• Create and implement signature treatments and promotions
  
• Collaborate on marketing initiatives to drive spa revenue and increase guest engagement
  
• Maintain financial oversight of the spa, including budgeting, reporting and expense management
  
• Ensure compliance with health and safety standards and maintain a pristine spa environment
  
• Develop and implement staff training programs, focusing on customer service excellence and product knowledge
  
• 5 Star personal presentation - an excellent example for the team
  
• Confident with HR responsibilities, stock and retail management
• Hiring and onboarding experience, including trade testing and assessment of spa and beauty therapists.
  

Qualifications and Experience:

• Minimum of 2 years experience in spa management or as a member of a senior spa team within a luxury environment
• Strong leadership skills with the ability to motivate and guide a team
• Passionate about the spa and wellness industry - knowledgeable about trends all over the world
• Confident and creative - able to curate new spa promotions and wellness activations
• Exceptional organizational and financial management skills
• Familiarity with wellness trends and luxury spa treatments around the world
• Ability to work collaboratively and maintain excellent guest relationships

Highly Desirable

• Experience with Journey Spa Software
• Proven qualifications from a specialised spa management course
• Certified massage and beauty therapist/ CIDESCO or CIBTAC qualified

Why Join Dunluce Lodge?

• Be Part of a grand opening: Play a central role in launching a premier luxury destination.
• Iconic location: Work at a resort with stunning views and first-class amenities.
• Career growth: Opportunities for professional development in a growing luxury hospitality brand.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just 30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at 250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just 5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.