Vehicle Damage Claims Specialist

5 days ago


Castleford, Wakefield, United Kingdom Solus Accident Repair Centres Full time

**About Solus Accident Repair Centres**

We are a leading provider of accident repair services in the UK, with over 1000 expert employees across 25 locations. Our goal is to provide exceptional customer service while delivering high-quality repairs.

**The Role**

We are seeking an experienced Vehicle Damage Assessor to join our team. As a Vehicle Damage Assessor, you will play a critical role in assessing vehicle damage and estimating repair costs. You will work closely with our production team to ensure that all repairs are completed to the highest standards.

**Key Responsibilities**

  • Assess vehicle damage and estimate repair costs using Audatex computerised estimates
  • Communicate with customers to provide repair information and estimated completion times
  • Compile relevant information and complete supporting documentation
  • Record estimate/repair information on the Advance system
  • Negotiate estimates with Aviva Engineers when required
  • Discuss claim-related issues with Aviva Engineers

**Requirements**

  • Proven experience or knowledge of working in the automotive repair industry
  • ATA Accredited
  • Customer service skills - experience of delivering high-quality service to customers
  • Planning and organisational skills
  • Flexibility and adaptability managing workflow across multiple departments/specialisms
  • Valid driving licence

**Benefits**

  • A competitive salary of £35,000-£45,000 per annum
  • A bonus scheme based on performance
  • Group income protection with access to a GP and medical advice 24 hours a day for yourself and your family
  • Our excellent benefits and rewards packages
  • Competitive employer-matched pension contributions
  • Discounts on Aviva products and services
  • Savings and benefits schemes
  • Discounts and schemes for electric vehicle purchase for all employees


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