Vehicle Damage Claims Specialist
5 days ago
**About Solus Accident Repair Centres**
We are a leading provider of accident repair services in the UK, with over 1000 expert employees across 25 locations. Our goal is to provide exceptional customer service while delivering high-quality repairs.
**The Role**
We are seeking an experienced Vehicle Damage Assessor to join our team. As a Vehicle Damage Assessor, you will play a critical role in assessing vehicle damage and estimating repair costs. You will work closely with our production team to ensure that all repairs are completed to the highest standards.
**Key Responsibilities**
- Assess vehicle damage and estimate repair costs using Audatex computerised estimates
- Communicate with customers to provide repair information and estimated completion times
- Compile relevant information and complete supporting documentation
- Record estimate/repair information on the Advance system
- Negotiate estimates with Aviva Engineers when required
- Discuss claim-related issues with Aviva Engineers
**Requirements**
- Proven experience or knowledge of working in the automotive repair industry
- ATA Accredited
- Customer service skills - experience of delivering high-quality service to customers
- Planning and organisational skills
- Flexibility and adaptability managing workflow across multiple departments/specialisms
- Valid driving licence
**Benefits**
- A competitive salary of £35,000-£45,000 per annum
- A bonus scheme based on performance
- Group income protection with access to a GP and medical advice 24 hours a day for yourself and your family
- Our excellent benefits and rewards packages
- Competitive employer-matched pension contributions
- Discounts on Aviva products and services
- Savings and benefits schemes
- Discounts and schemes for electric vehicle purchase for all employees
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