Operations Director
3 weeks ago
As the Operations Manager at DoubleTree by Hilton Lincoln, you will be responsible for driving operational excellence and delivering exceptional guest experiences.
The ideal candidate will have a proven track record in hospitality management, with a strong focus on team leadership, strategic planning, and financial acumen. Your ability to inspire and develop a talented team, coupled with a sharp focus on operational efficiency and guest satisfaction, will be key to the hotel's success.
Key Responsibilities:
- Support everyday activities, planning, and assigning work to ensure optimal staffing levels.
- Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with hotel policies and regulatory requirements.
- Support the General Manager in developing, implementing, and monitoring financial and operational plans to ensure optimum guest satisfaction, sales potential, and profitability.
- Prepare weekly revenue forecasts and annual budget preparation.
- Recommend capital improvements to enhance hotel assets and brand loyalty.
- Interact with guests, external contacts, and stakeholders to ensure excellent guest services and amenities.
- Drive and audit hotel cleanliness standards.
- Line Manage Houskeeping, Maintenance, and Front Office teams.
- Responsible for team welfare, positive culture, and driving standards across the hotel.
- Champion and driver of brand standards and quality assurance performance.
As a key member of the hotel's executive team, you will work closely with the General Manager to drive change, implement high standards, and lead the team to excellence.
What We Offer:
- Competitive pay and package, including a bonus scheme.
- Additional annual leave and family leave.
- Additional pension contribution.
- Exclusive team member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
- Continuous learning and development opportunities.
- Free access to 24/7 employee assistance program.
- Team member of the month - £100 and Team member of the year - £500.
Lincoln is a great place to live, voted the fifth happiest place to live, offering a rich history, independent boutique shopping, and a wealth of places to eat and drink. With three regional airports close by and easy rail links, Lincoln is more accessible than you might think.
We are a hotel management company that underpins everything we do with one simple value: be excellent. We work with branded and independent hotels, aiming to be a leader in the market where every member of our team delivers excellent service to our guests, owners, and team members.
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