Operations Director

3 weeks ago


Lincoln, Lincolnshire, United Kingdom Doubletree by Hilton Lincoln Full time

About the Role:

We are seeking an exceptional Operations Manager to join our team at DoubleTree by Hilton Lincoln. As a key member of our executive team, you will be responsible for driving operational excellence, ensuring guest satisfaction, and leading a talented team of professionals.

Key Responsibilities:

  • Support the General Manager in developing and implementing operational plans to drive sales, profitability, and guest satisfaction.
  • Oversee the day-to-day activities of the hotel, ensuring seamless operations and exceptional guest experiences.
  • Lead a team of professionals, providing coaching, training, and development opportunities to enhance their skills and performance.
  • Collaborate with the General Manager to prepare weekly revenue forecasts and annual budget plans.
  • Make recommendations for capital improvements to enhance the hotel's assets and brand loyalty.
  • Interact with guests, external contacts, and stakeholders to ensure excellent customer service and relationships.
  • Drive and audit hotel cleanliness, ensuring high standards are maintained.
  • Line manage Houskeeping, Maintenance, and Front Office teams.
  • Responsible for the welfare of the team and promoting a positive culture.
  • Drive standards across the hotel, including uniform, SOPs, and quality assurance performance.
  • Participate in internal committees to drive team, community, and guest initiatives.
  • Undertake project work and champion brand standards.
  • Support the General Manager with holiday cover and driving internal meetings.
  • Responsible for Health and Safety/FIRE planning and compliance.

What You'll Get in Return:

  • Exclusive team member discounts and benefits.
  • Continuous learning and development opportunities.
  • Free access to an employee assistance program.
  • Competitive pay and package, including a bonus scheme.
  • Additional annual leave and family leave.
  • Additional pension contribution.

About Lincoln:

Lincoln is a vibrant city with a rich history, offering a unique blend of culture, shopping, and entertainment. With easy access to regional airports, motorways, and rail links, Lincoln is an ideal location for those seeking a balance of work and lifestyle.

At DoubleTree by Hilton Lincoln, we pride ourselves on delivering excellent service to our guests, owners, and team members. Our vision is to be a leader in the market, and we invite you to join us on this journey.


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