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Learning and Development Specialist

2 months ago

Chessington, Greater London, United Kingdom Amdas Recruitment Ltd Full time
Job Summary

Amdas Recruitment Ltd is seeking a highly skilled Learning and Development Officer to join our team. As a key member of our organization, you will be responsible for creating and maintaining training plans, ensuring operational personnel are trained to the required standards, and supporting internal and external audits.

Key Responsibilities
  • Operational:
    • Create and maintain mandatory training plans for all functional areas of the business, ensuring they are effectively carried out and up-to-date.
    • Ensure all operational personnel are trained to the required Health & Safety and Food Safety standards, as well as the Standard Operating Procedures (SOPs) defined for their respective job roles.
    • Understand and scope SOPs where required for defined activities, reviewing existing SOPs at the defined frequency to ensure best practice is maintained.
    • Ensure attendance at T3 meetings for days present on-site by the Learning & Development team and provide updates against L&D activity and performance against KPIs.
    • Support both internal and external audits by gathering and collating requested documentation.
    • Present and answer questions in an audit environment, whether internal or external.
  • Non-Operational:
    • Partner with identified stakeholders, including non-operational line managers, on a regular basis, supporting them with their team's development plans. Identify requirements, offer guidance, and provide options with budgets and timescales.
    • Design and deliver a broad range of training packages, identified through Training Needs Analyses (TNAs) conducted with stakeholders. This includes both technical and soft skills training packages.
    • Organize external Learning & Development interventions for the site and functional colleagues, selecting best-in-class training providers.
    • Evaluate, measure, and trend collated data for all learning and development activities delivered across the site and support departments, making recommendations as required.
    • Coach and mentor on-the-job mentors in best practice training delivery.
  • Systems & Knowledge:
    • Manage and maintain the integrity of the Dayforce Learning Management System (LMS) for the site, ensuring compliance is upheld by all stakeholders.
    • Uphold and develop your own operational and product knowledge as well as your continuing professional development (CPD).
    • Escalate any compliance risks to the L&D Manager or relevant authority at the earliest opportunity.
    • Support in any ad-hoc Learning & Development projects as required.
    • Act as the point of contact and deputize for the Group Learning & Development Manager when they are out of the business.
  • Required Experiences, Knowledge, and Capabilities:
    • Ability to communicate effectively upwards, downwards, and sideways.
    • Experience and understanding of individual development requirements and the ability to create learning pathways to support these.
    • Ability to manage stakeholder expectations.
    • Strong working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
    • Highly organized with strong planning and time management skills.
    • Detail-oriented.
    • Target-driven with high standards of delivery and consistency.
    • Ability to work collaboratively to ensure all parties are fully engaged.
    • Energetic and self-motivated.
    • Demonstrated ability to encourage and motivate others.
    • Qualification in learning, education, or training (preferred).
    • CIPD Level 3 or above (preferred).
    • Coaching and mentoring experience.