Retail Operations Analyst

4 weeks ago


London, Greater London, United Kingdom Moss Full time
Job Description

About Us:

Moss is a leading menswear brand with a rich history of tailoring expertise and sustainable practices. Our vision is to be admired for our craft, experience, and commitment to the environment.

Purpose of the Role:

The Retail Operations Analyst will play a critical role in driving store performance by analyzing 360-degree data to identify key issues and opportunities for improvement. This includes analyzing trading performance, footfall levels, and staff transaction levels to optimize store operations and staff levels.

  • Conduct detailed analysis of store performance, including:
  • Analyzing trading performance in relation to footfall levels to identify performance drivers and opportunities for improvement.
  • Collaborating with the Head of Retail Operations and Area Managers to gather insights on conversion rates, units per transaction, average selling price, and upsell performance.
  • Identifying stores losing key sales personnel and assessing the impact on overall performance.
  • Ensuring transaction quality is maximized through optimal product combinations.
  • Creating detailed sales performance reports and conducting weekly meetings with store managers to discuss performance metrics.

What You'll Need to Succeed:

Technical:

  • Experience in a commercial role with analytical skills, including statistical analysis, trend forecasting, and proficiency in using data analysis software.
  • Proficiency in Microsoft Excel is essential.
  • Experience with Tableau or similar data visualization tools is highly desirable.

About You:

  • Excellent written and verbal communication skills enabling clear and effective interactions across teams and projects.
  • Ability to work collaboratively in a fast-paced environment, demonstrating resourcefulness and adaptability to dynamic project demands and changing priorities.

Rewards & Benefits:

  • Employee Discount: 70% discount across all our stores.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.
  • Discounted Gym Membership with PureGym:
  • Life Insurance: Providing peace of mind for colleagues.
  • Access to Moss Learning: An online learning platform for skill enhancement.
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift: Celebrating important personal milestones of colleagues.


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