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Customer Service Representative

1 month ago

Newport, Newport, United Kingdom Tesco Full time

About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at the Newport IOW Express store. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Maintain a high level of product knowledge, ensuring you are aware of promotions, offers, and new products.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and teamwork.
  • Adhere to company policies and procedures, ensuring compliance with health and safety regulations.

What We Offer

  • A competitive hourly rate, with opportunities for pay progression.
  • A comprehensive training program, equipping you with the skills and knowledge to succeed in your role.
  • A supportive and inclusive work environment, with opportunities for career development and progression.
  • A range of benefits, including holiday pay, pension scheme, and access to exclusive discounts and offers.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A passion for delivering exceptional customer service, with a focus on meeting and exceeding customer expectations.
  • Ability to work flexibly, including weekends and bank holidays, as required.
  • Basic numeracy and literacy skills, with the ability to operate a cash register and process transactions accurately.