Customer Sales Representative

3 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom FirstGroup Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and selling our range of tickets and services.

Main Responsibilities
  • Provide high-level customer service and be proactive in meeting customer needs
  • Sell our range of products and services in a friendly, professional, and efficient manner
  • Maximise sales opportunities by adopting selling techniques and offering enhanced products to customers
  • Carry out routine maintenance and cleaning of ticket machines and IT equipment
  • Accurately complete all accountancy and other associated documentation
  • Maintain TVMs at the station
  • Responsible for winter weather preparation, including platform ice melting/treatment and snow clearance
  • May be required to support passengers with limited mobility, including the use of train ramps
Requirements
  • Able to deliver exceptional front-line customer service
  • Able to understand customer requirements and expectations
  • A self-starter with a can-do attitude
  • Confident in decision-making
  • Able to remain calm and directive in a crisis
  • Able to work to strict procedures
  • Take ownership of the station while adhering to Service Quality Excellence (SQE) standards
Working Pattern

The shift pattern is 0600-1115 Monday to Friday. You must be able to get to and from the station without relying on public transport.

Additional Information

This role has been created to cover sickness absence. Applicants successfully shortlisted will be invited to a competency-based interview.


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