Senior Client Services Associate

4 weeks ago

London, Greater London, United Kingdom GLG Full time
Job Description

Job Title: Senior Associate

Job Summary:

We are seeking a highly motivated and experienced Senior Associate to join our team at GLG. As a Senior Associate, you will be responsible for delivering exceptional client service, building strong relationships with clients, and driving business growth.

Key Responsibilities:

  • Recruit new senior industry experts to grow GLG's network
  • Execute time-sensitive projects for GLG's clients working within a specialized team
  • Leverage GLG's network to match Council Members with clients based on client needs
  • Daily interaction with GLG's experts to qualify profiles and ensure exact fit for client projects
  • Maintain accountability and responsibility for client projects and overall client experience
  • Enhance knowledge of clients by building strong relationships with them
  • Collaborate with senior team members to program virtual and live content events

Requirements:

  • Ability to multi-task and prioritize activities effectively
  • Excellent communication skills
  • Demonstrable client services skills with owned relationships with clients
  • Experience working in a fast-paced environment
  • Demonstrable commercial acumen
  • Strong desire to work in a collaborative environment
  • Bachelor's degree or above
  • 1-2 years of work experience in a client service-focused position post-graduation

Career Progression:

Senior Client Services Associates typically progress to Client Solutions Manager roles after achieving specific qualitative goals, where they are responsible for their own book of business, managing client relationships, and increasing management responsibility of other/junior team members.

What We Offer:

  • Opportunity to work with a prestigious international client base and learn from leading subject-matter experts
  • Full access to GLG Library and opportunity to attend events such as round tables with experts
  • Real autonomy in the role and opportunity to progress quickly
  • Mentoring opportunities by becoming an Ambassador for new graduates
  • Great team atmosphere with socials, off-site activities, and sports teams to join

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