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Ambulance Service Transformation Lead
2 months ago
We are seeking a highly skilled and experienced Clinical Business Manager to join our team at North West Ambulance Service NHS Trust. As a key member of our Strategy, Partnership, and Transformation Directorate, you will play a critical role in providing advisory support and subject matter expertise across a range of programmes.
Main Responsibilities- Develop and deliver productive change and improvement initiatives to enhance our services, working closely with the Associate Director of Transformation and Integration.
- Combine clinical knowledge and operational experience to assist in the provision of strategic and system-level clinical advice and service development across an agreed portfolio of strategic change and transformational work.
- Use a range of skills, including research, data interpretation, problem-solving, risk management, and presentation skills, to ensure that all strategic and system change is fully informed in the context of patient benefit, operational efficiency, and cost.
- Work across a wide portfolio, adopting a systematic and methodical approach to promoting system transformation, integration, and change, and develop solutions to service challenges in partnership with senior internal and external stakeholders.
- Educated to Masters degree level, or equivalent level of experience of working at this level and willing to complete a Master's degree in post.
- Healthcare professional with current professional registration.
- Professional specialist knowledge & experience and/or formal qualification in data analysis and use of associated software/computer systems.
- Training or work-based experience in project management and leading change.
- Knowledge of national and regional key performance/service indicators and compliance against quality/risk/governance agendas within the Ambulance Sector.
- Good understanding of the social, political, financial, and business issues facing the NHS ambulance Sector.
- Experience of delivering insightful points of view from data sources and ability to present information and report in a clear, logical way.
- Experience of operating in politically sensitive environments.
- Experience of collaboration with the other NHS ambulance services, commissioners, STP/ICS leads, other health & social care providers, and key stakeholders.
- Experience of creating and sustaining positive relationships with both clinical and non-clinical staff across the ambulance sector.
- Experience of delivering against competing priorities and deadlines, while also directing the work of teams or individuals within their sphere of responsibility.
- Experience of proposing and leading on changes to service policy, guidelines, or protocols.
- Strong problem-solving skills and highly numerate.
- Ability to interrogate and analyse quantitative and qualitative data across a range of sources to draw effective conclusions.
- Ability to act independently and make clear recommendations in complex scenarios and to support those recommendations credibly and with authority when challenged.
- Comfortable with working independently and as part of multi-disciplinary teams, displaying interpersonal skills and using resources effectively.
- Ability to act upon incomplete information, using experience to make appropriate inferences.
- Ability to effectively manage own workload and make informed decisions in the absence of required information, working to tight and often changing timelines.
- Ability to make a connection between their work and the benefit to patients and public.
- Ability to draft and formulate policy and guideline changes for approval.
- Developed written, verbal, and IT-based communication skills (e.g. in report writing).
- Ability to work across boundaries, looking for collective success, listening, involving, respecting, and learning from the contribution of others.
- Ability to network and forging sustainable, productive relationships at all levels internally with colleagues and within the local, regional, and national health and care economy.
- Highly developed political awareness, judgement, and conflict resolution skills.
- Embraces change, viewing it as an opportunity to learn and develop.
- Demonstrates honesty and integrity and promotes trust values.
- Actively develops themselves and supports others to do the same.
- Commitment to and focused on quality, promotes high standards in all they do.
- Frequent prolonged concentration requirement in processing/analysis of data and writing reports/briefings (e.g. due to need for attention to detail in accuracy).
- Medically fit to use a VDU/Computer as a core part of their daily work routine.
- Consistently looks to improve what they do, look for successful tried and tested ways of working.
- Emotionally resilient and able to manage a fluctuating workload in a dynamic environment.
- Able to travel across multiple trust sites for work purposes and occasional out-of-area meetings, with access to their own car/vehicle.
- Full valid EU/UK driving licence.
