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Helpdesk Customer Support Entry
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Helpdesk Customer Support Entry to join our team at Rishabh RPO. As a Helpdesk Customer Support Entry, you will be responsible for providing technical assistance to computer system users on a variety of issues.
Key Responsibilities:
- Provide technical assistance to computer system users on a variety of issues.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, email, and personnel requests for technical support.
- Document, track, and monitor problems to ensure timely resolution.
- Have knowledge of commonly used concepts, practices, and procedures within a particular field.
- Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location.
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Provide service and preventive maintenance activities on terminals, printers, personal computers, basic knowledge of electrical/mechanical principles, and basic electronics.
- Read and comprehend technical service manuals and publications.
- Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices.
- Able to diagnose and repair products by replacing worn or broken parts and making technical adjustments.
- Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
- Strong communication skills.
- Assists in coordination of changes, upgrades, and new products ensuring systems shall operate correctly in current and future environments.
- Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
- Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicates accurate and useful status updates.
- Manages and reports time spent on all work activities.
- Ability to work in a team environment.
Requirements:
- 15 years providing IT technical support to computer system users by telephone, email, etc.
- Required
- 1 year
Preferred Skills:
- Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.X)
- Required
- 1 year
Work Environment:
The ideal candidate will have a strong background in IT support and excellent communication skills. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
About Rishabh RPO:
Rishabh RPO is a leading provider of recruitment process outsourcing (RPO) services. We are committed to delivering exceptional results and building long-term relationships with our clients.
