Import/Export Operations Specialist

3 weeks ago


Paisley, Renfrewshire, United Kingdom Titan Freight Recruitment Full time
Key Responsibilities
  • Manage international and domestic freight movements (import/export by Air/Ocean, shipment and consolidation) in support of the import and export team.
  • Act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery time.
  • Create customs declarations in line with HMRC and current legislation ensuring compliance in the process.
  • Ensure payments are collected prior to movement of goods.
  • Liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status.
  • Work with the Operations Manager on a daily basis to ensure all airfreight jobs are moving at a profit unless previously agreed.
  • Support the Operations Manager to lead continuous improvement within the department to improve process, efficiency, and productivity to benefit department and business.
  • Liaise with customers both on the telephone and potentially face-to-face with regard to collections/deliveries of International Freight movements.
  • Ensure Best in Class customer service is delivered at all times.
  • Liaise with the customer to determine other opportunities for new lanes/activity.
  • Listen to customers if they have issues and either handle the problem effectively, or escalate if required and ensuring all issues are followed up.
Requirements
  • Hands-on current operational experience in a multi-modal environment.
  • Commercial awareness is essential in this role.
  • Financial acumen and understanding of all financial activity.
  • Ability to consistently meet deadlines in a timely and accurate manner.
  • MS Office (Word, Excel) to intermediate level.
  • Commercially focused.
  • Excellent interpersonal skills.
What We Offer

A great working environment with working hours from Monday to Friday, offering a salary up to £32,000 per annum.



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