Workshop Team Lead
3 weeks ago
Are you a skilled Vehicle Technician/Car Mechanic looking to take your experience to the next level?
This role offers the opportunity to lead the Workshop team in delivering technical excellence, working closely with the Front of House team to provide market-leading services and exceptional customer experiences.
Key Responsibilities:
- Allocate jobs to the team based on technical aspects and customer demand
- Provide technical support when demand exceeds capacity
- Lead and mentor the team, promoting a culture of technical excellence and customer satisfaction
- Work with the Centre Manager to maximise workshop capacity and implement effective deployment plans
- Deliver against sales margin and profit targets, as well as customer service metrics
Requirements:
- Level 3 in Light Vehicle Maintenance standard, or equivalent time served
- Technical QC trained
- Experience of working in the automotive industry
- Experience of supervising/ managing others
- Excellent communication skills
- A track record of success in delivering against targets
- Experience of building great relationships across a large team
- Experience of meeting compliance standards across Health and Safety and quality
- Experience with or an aptitude for learning in-house systems
- Experience of labour force scheduling, with proven time management skills
We offer a wide range of rewards and benefits, including:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life insurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. As a Workshop Controller, you'll be part of our success story in getting the nation safely back on the move.
We're committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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