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Business Director

2 months ago

Cheltenham, Gloucestershire, United Kingdom Tom Ford Full time
Tom Ford - Business Manager - Luxury Retail Opportunity

Lead a High-Performing Team

We are seeking a dynamic and inspirational Business Manager to lead, coach, and develop our team of Fragrance Specialists to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

Key Responsibilities:

  • Develop and implement business strategies to drive sales growth and customer engagement
  • Lead and manage a team of Fragrance Specialists to achieve sales, customer service, and operational targets
  • Coach and develop team members to enhance their skills and performance
  • Ensure a luxury experience for customers through in-store events and promotions
  • Manage store operations, including inventory, facilities, and cash reconciliation
  • Collaborate with cross-functional teams to achieve business objectives

Requirements:

  • Proven retail management experience, preferably in the beauty or luxury retail industry
  • Experience in sales analysis, staff scheduling, and inventory management
  • Previous experience in leading, coaching, and developing a team to succeed
  • Ability to create and execute in-store events and promotions
  • Flexible availability across days and hours
  • Proficient in Microsoft Office

What We Offer:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave and Family Leave
  • Product discount and staff product concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training and Development Offering

Our Commitment to Diversity and Inclusion:

We are a people-first company, respecting and caring for our employees, communities, and consumers. We strive to be the most inclusive and diverse beauty company in the world, and we are committed to being both the employer of choice for diverse talent and the brand of choice for our global consumers.