Customer Operations Manager

4 weeks ago


London, Greater London, United Kingdom JOHN LEWIS PARTNERSHIP Full time
Job Overview:

We are seeking a skilled Delivery & Operations Manager to lead our central Customer, Loyalty, and CRM technical delivery and operations teams at the John Lewis Partnership. As a key member of the Technology & Transformation team, you will be responsible for defining and delivering solutions that enhance our customers' experience.

The successful candidate will have strong knowledge of customer-facing business domains, DevOps, Agile methodologies, and loyalty mechanics. Experience in managing multiple digital teams and leading agile transformations is also essential.

This is a hybrid working role with a focus on well-being and flexible working. You will enjoy a full-time holiday entitlement of 25 days, plus public and bank holidays, as well as a defined contribution pension scheme and partnership discounts in store and online after probation.

A competitive salary of £65,000 - £80,000 per annum reflects your expertise and the challenges you will face in this position.

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