Hospitality Team Member

3 weeks ago


Paddington, Greater London, United Kingdom Royal Lancaster London Full time

Job Description: We are seeking a passionate Food & Beverage Attendant to join our Food and Beverage department on a permanent basis. The successful candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service.

Main Duties and Expectations:

  • Welcoming guests as they enter the outlets with a smile and clear greeting.
  • Escorting guests to the table, presenting menu, showing buffet, describing specials, and beverage list.
  • Ensuring every guest receives exceptional service of food & beverage according to company policy, SOPs, and AA and LQA standards.
  • Assisting in opening and procedures in the outlets.
  • Clearing and re-setting tables, taking orders, serving food and drinks, polishing equipment, and maintaining the buffet following departmental standards.

Benefits:

  • Competitive salary: £24,271.10 + service charge.
  • Pension scheme with company contributions.
  • 50% discount in all our restaurants and Spas across our properties.
  • Team member and Friends & Family rates across our properties.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • Support through development plans, apprenticeships, and world-class management development programmes.
  • Interest-free season ticket loan.
  • Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
  • Bike to work scheme.
  • Recommend a Friend incentive.
  • Complimentary laundry.
  • Free meals on duty.
  • Opportunity to join our taskforces to contribute to business focuses, community, and environment.
  • Employee recognition schemes and Social Committee events.

About Our Culture:

We are a company that values diversity, inclusivity, and teamwork. Our mission is to deliver exceptional customer service and create memorable experiences for our guests.



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