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Customer Service Representative
2 months ago
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland, delivering the important things in life. Our company, DX Network Services Limited, is more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail.
We are committed to providing exceptional customer service and are seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing timely and effective support to our customers, resolving their queries and issues in a professional and courteous manner.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers
- Escalate complex issues to senior team members as needed
- Collaborate with internal teams to resolve customer issues
- Continuously improve customer service processes and procedures
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Basic computer skills and proficiency in software applications
