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Team Leader
2 months ago
Job Overview
Card Factory is seeking a Team Leader to support our Store Manager in driving commercial growth and developing a team culture of customer excellence.
As a Team Leader, you will be responsible for leading the store team in the absence of the Store Manager and delivering great standards and exceptional service every day.
Key Responsibilities
- Support the Store Manager in achieving commercial growth and customer satisfaction goals.
- Lead the store team to deliver great standards and exceptional service.
- Review store performance data and provide insights to the Store Manager.
- Develop and implement strategies to improve customer experience and operational efficiency.
Requirements
- Passionate about celebrating customers' life moments.
- Customer-centric with a passion for driving excellence service.
- Good leadership skills and ability to motivate the team.
- Positive forward-thinking approach.
- Comfortable reviewing store performance data.
- Commercially minded.
- Engaging and enthusiastic team player.
About Card Factory
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.
We offer a wide range of benefits to support your physical, mental, and financial well-being, including a 25% colleague discount, Save As You Earn scheme, and Employee Assistance Programme.
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