Service Advisor
2 weeks ago
About the Role
We are seeking a skilled Service Advisor to join our aftersales department at Mercedes-Benz Bury St Edmunds.
As a Service Advisor, you will be the main point of contact for customers while their vehicle is undergoing maintenance and repair in our Retail Centre.
Key Responsibilities:
- Warmly welcome and engage customers in a friendly and professional manner.
- Keep customers informed and updated on the progress of their vehicle repairs.
- Develop and maintain comprehensive product knowledge.
- Actively promote additional services and repairs based on Technician recommendations.
- Schedule vehicles for appointments in the workshop efficiently and accurately.
- Conduct pre-appointment customer calls to confirm bookings and address any preliminary questions.
Requirements
- Excellent communication skills.
- Demonstrated experience in delivering exceptional customer service.
- Skilled at identifying customer needs and opportunities for upselling.
- Excellent time management skills and the ability to work under pressure.
- Previous experience in a target-driven role, demonstrating the ability to meet goals.
What We Offer
- 24/7 online access to healthcare professionals.
- Car purchasing and lease schemes.
- Servicing, parts & accessory colleague discounts.
- Enhanced holiday allowance with length of service.
- Paid day off for your birthday.
- Company share purchase plan.
- Loan plans for colleagues, including toolbox and travel tickets.
- Colleague referral payments.
- Industry leading family friendly policies.
- Numerous training, learning and development options.
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