Service Advisor

2 weeks ago


Bury St, Suffolk, United Kingdom Group 1 Automotive Full time

About the Role

We are seeking a skilled Service Advisor to join our aftersales department at Mercedes-Benz Bury St Edmunds.

As a Service Advisor, you will be the main point of contact for customers while their vehicle is undergoing maintenance and repair in our Retail Centre.

Key Responsibilities:

  • Warmly welcome and engage customers in a friendly and professional manner.
  • Keep customers informed and updated on the progress of their vehicle repairs.
  • Develop and maintain comprehensive product knowledge.
  • Actively promote additional services and repairs based on Technician recommendations.
  • Schedule vehicles for appointments in the workshop efficiently and accurately.
  • Conduct pre-appointment customer calls to confirm bookings and address any preliminary questions.

Requirements

  • Excellent communication skills.
  • Demonstrated experience in delivering exceptional customer service.
  • Skilled at identifying customer needs and opportunities for upselling.
  • Excellent time management skills and the ability to work under pressure.
  • Previous experience in a target-driven role, demonstrating the ability to meet goals.

What We Offer

  • 24/7 online access to healthcare professionals.
  • Car purchasing and lease schemes.
  • Servicing, parts & accessory colleague discounts.
  • Enhanced holiday allowance with length of service.
  • Paid day off for your birthday.
  • Company share purchase plan.
  • Loan plans for colleagues, including toolbox and travel tickets.
  • Colleague referral payments.
  • Industry leading family friendly policies.
  • Numerous training, learning and development options.


  • Bury St, Suffolk, United Kingdom Auto Skills UK Full time

    Service Advisor RoleAre you a motivated and skilled Service Advisor looking for a new opportunity within a Car Dealership? We are seeking an enthusiastic and hardworking individual to join our team as a Service Advisor.Responsibilities:• Arranging Service Department bookings efficiently• Ensuring workshop loading is optimized while attending to customer...


  • Bury St, Suffolk, United Kingdom Service Service Employment Agency Limited Full time

    At Service Service Employment Agency Limited, we are seeking a highly skilled Senior Employee Benefits Advisor to join our team. This is an exciting opportunity for a Financial Services professional with experience in group risk and pension administration.The ideal candidate will have a good understanding of systems and processes for Employee Benefits and...


  • Bury St, Suffolk, United Kingdom Auto Skills UK Full time

    Job Title: Senior Service AdvisorJob Summary: We are seeking a highly skilled and experienced Service Advisor to join our team at Auto Skills UK.Key Responsibilities:* Arrange Service Department bookings* Ensure efficient workshop loading while attending to all customer requirements to the expected standards* Upsell works to be completed and special...

  • Pharmacy Advisor

    1 month ago


    Bury St, Suffolk, United Kingdom Boots Opticians Full time

    Job Title: Pharmacy AdvisorJob Summary:We are seeking a highly skilled Pharmacy Advisor to join our team at Boots Opticians. As a Pharmacy Advisor, you will play a vital role in providing exceptional patient-centred care and delivering the technical aspects of the dispensary.Key Responsibilities:Provide health advice through focussed conversations with...

  • Parts Advisor

    4 weeks ago


    Bury St, Suffolk, United Kingdom Auto Skills UK Full time

    Job Title: Parts AdvisorJob Summary:Auto Skills UK is seeking an experienced Parts Advisor to manage the front and back counter, ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. The ideal candidate will have strong customer service skills, be confident in sales, and have knowledge of Kerridge / 1 link / Pinnacle...

  • Sales Advisor

    4 weeks ago


    Bury St, Suffolk, United Kingdom ProCook Full time

    Role OverviewWe are seeking a skilled Sales Advisor to join our team at ProCook – Bury St Edmunds Store. As a Sales Advisor, you will be responsible for providing exceptional customer service and advice on our kitchenware offerings.Key ResponsibilitiesWelcome customers warmly and assist them in finding the right products.Engage with customers to secure...


  • Bury St, Suffolk, United Kingdom EMG Motor Group Full time

    Job Title: Trainee Parts AdvisorJob Summary: We are seeking a motivated and enthusiastic Trainee Parts Advisor to join our team at EMG Motor Group. As a Trainee Parts Advisor, you will play a key role in supporting our experienced team in maintaining stock levels, ordering, and selling vehicle parts and accessories.Key Responsibilities:Assist in identifying...


  • Bury St, Suffolk, United Kingdom EMG Motor Group Full time

    Job Title: Trainee Parts AdvisorJob Summary: We are seeking a motivated and enthusiastic Trainee Parts Advisor to join our team at EMG Motor Group. As a Trainee Parts Advisor, you will play a key role in supporting our experienced team in maintaining stock levels, ordering, and selling vehicle parts and accessories.Key Responsibilities:Assist in identifying...


  • Bury St, Suffolk, United Kingdom EMG Motor Group Full time

    **Job Title:** Trainee Parts Advisor**Job Summary:** We are seeking a motivated and enthusiastic Trainee Parts Advisor to join our team at EMG Motor Group. As a Trainee Parts Advisor, you will be responsible for assisting in identifying and supplying required parts for workshop repairs, supporting the team in maintaining stock levels, ordering, and selling...

  • Sales Advisor

    4 weeks ago


    Bury St, Suffolk, United Kingdom ProCook Full time

    Role OverviewWe are seeking a skilled Sales Advisor to join our ProCook team in Bury St Edmunds Store. As a Sales Advisor, you will be responsible for providing exceptional customer service and advice on our kitchenware offerings.Key ResponsibilitiesWelcome customers warmly and assist them in finding the right products.Engage with customers to secure sales...


  • Bury St, Suffolk, United Kingdom Perfect Placement Full time

    Service Advisor**Job Summary:**We are seeking a highly skilled Service Advisor to join our team at a reputable Automotive Volume Car Dealership in the Bury St Edmunds area. As a Service Advisor, you will be responsible for providing exceptional customer service, communicating with customers about service and repair work, and ensuring that all work is...

  • Patient Advisor

    8 hours ago


    Bury St, Suffolk, United Kingdom Optical Express Group Full time

    Join Our Team as a Patient AdvisorAt Optical Express Group, we're committed to delivering exceptional patient care and outstanding clinical outcomes. As a Patient Advisor, you'll play a vital role in ensuring our patients receive the best possible experience.Our Patient Advisors are the first point of contact for many of our patients, and it's your...

  • Senior Legal Advisor

    4 weeks ago


    Bury St, Suffolk, United Kingdom Errington Legal Full time

    Are you a skilled legal professional looking for a new challenge? We have an exciting opportunity for a Senior Legal Advisor to join our team at Errington Legal.About the RoleWe are seeking a highly experienced Solicitor to join our Charity Law team in Cambridge. As a Senior Legal Advisor, you will work closely with clients in the life sciences and...


  • Bury St, Suffolk, United Kingdom Jones Bootmaker Full time

    Customer Advisor Opportunity at Jones BootmakerWe are seeking a skilled and enthusiastic Customer Advisor to join our team in Bury St Edmunds. As a Customer Advisor, you will play a vital role in delivering exceptional customer service and providing expert advice on our products.About the RoleDeliver outstanding customer service, ensuring a positive...


  • Bury St, Suffolk, United Kingdom Holden Group Full time

    We are seeking a highly motivated individual to join our team as a Vehicle Parts Advisor Apprentice. This apprenticeship programme offers a unique chance to kick-start your career with Volvo, a world-leading premium car manufacturer. The role involves providing customers with excellent service within the Retailer Network. Key responsibilities include...


  • Bury St, Suffolk, United Kingdom Jones Bootmaker Full time

    Customer Advisor Opportunity at Jones BootmakerAre you passionate about delivering exceptional customer service and providing tailored advice to customers on shoe care and accessories? We have an exciting opportunity for a Customer Advisor to join our team in Bury St Edmunds.About the RoleDeliver outstanding customer service, achieving daily sales targets...


  • Bury St, Suffolk, United Kingdom Jones Bootmaker Full time

    About the RoleWe are seeking a skilled Customer Advisor to join our team at Jones Bootmaker in Bury St Edmunds. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.Key ResponsibilitiesProvide excellent customer service, responding to...

  • Parts Advisor Trainee

    3 weeks ago


    Bury St, Suffolk, United Kingdom EMG Motor Group Full time

    Job Summary:We are seeking a motivated and enthusiastic Trainee Parts Advisor to support our experienced team at EMG Motor Group. This is an excellent opportunity for someone eager to learn and develop within a dynamic, fast-paced environment.Key Responsibilities:Assist in identifying and supplying required parts for workshop repairs.Support the team in...

  • Parts Advisor Trainee

    2 weeks ago


    Bury St, Suffolk, United Kingdom EMG Motor Group Full time

    About the RoleWe are seeking a Trainee Parts Advisor to join our team at EMG Motor Group. This is an excellent opportunity for someone eager to learn and develop within a dynamic environment.Key Responsibilities:Assist in identifying and supplying required parts for workshop repairs.Support the team in maintaining stock levels, ordering, and selling vehicle...


  • Bury St, Suffolk, United Kingdom Law Staff Ltd Full time

    About Our ClientLaw Staff Ltd has been providing legal services from their offices in Suffolk since 1893. As a leading law firm, we offer a broad range of legal advice to both individuals and companies nationally and internationally.About the Role:We are seeking a highly skilled Business Development Legal Advisor to join our team in Bury St Edmunds,...