Service Advisor

4 days ago


Bury St, Suffolk, United Kingdom Group 1 Automotive Full time

About the Role

We are seeking a skilled Service Advisor to join our aftersales department at Mercedes-Benz Bury St Edmunds.

As a Service Advisor, you will be the main point of contact for customers while their vehicle is undergoing maintenance and repair in our Retail Centre.

Key Responsibilities:

  • Warmly welcome and engage customers in a friendly and professional manner.
  • Keep customers informed and updated on the progress of their vehicle repairs.
  • Develop and maintain comprehensive product knowledge.
  • Actively promote additional services and repairs based on Technician recommendations.
  • Schedule vehicles for appointments in the workshop efficiently and accurately.
  • Conduct pre-appointment customer calls to confirm bookings and address any preliminary questions.

Requirements

  • Excellent communication skills.
  • Demonstrated experience in delivering exceptional customer service.
  • Skilled at identifying customer needs and opportunities for upselling.
  • Excellent time management skills and the ability to work under pressure.
  • Previous experience in a target-driven role, demonstrating the ability to meet goals.

What We Offer

  • 24/7 online access to healthcare professionals.
  • Car purchasing and lease schemes.
  • Servicing, parts & accessory colleague discounts.
  • Enhanced holiday allowance with length of service.
  • Paid day off for your birthday.
  • Company share purchase plan.
  • Loan plans for colleagues, including toolbox and travel tickets.
  • Colleague referral payments.
  • Industry leading family friendly policies.
  • Numerous training, learning and development options.


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