Freelance Learning Support Specialist
2 weeks ago
This exciting opportunity offers the chance to work with Marisa Peer, a leading global training and development company. As a Part-time Education Assistant - UK, you will be responsible for supporting our students through various training programs, including managing enrolment and onboarding, ensuring students have necessary resources, and providing administrative support to our tutors.
Job DescriptionYour duties will include working to an activation schedule to ensure students have necessary resources to access the program, following a process to ensure scheduled support sessions happen and records are appropriately logged in line with GDPR, and building and maintaining key relationships with tutors to ensure workflow is maintained.
You will be part of a dynamic and growing organisation that values continuous improvement, ambition, and positivity. Our ideal candidate will be highly organised, with excellent communication and interpersonal skills, and the ability to work independently and collaboratively.
Key Responsibilities:
- Support students through various training programs.
- Manage enrolment and onboarding of students, including data logging, tagging in the LMS, intake assessment, student support through to graduation and certification.
- Work to an activation schedule to ensure students have necessary resources to access the program.
- Follow a process to ensure scheduled support sessions happen and records are appropriately logged in line with GDPR.
- Administration of the end-to-end tutoring process.
- Build and maintain key relationships with tutors to ensure workflow is maintained.
- Database administration and general communication via email and social media.
- Respond to customer queries relating to onboarding courses and student support.
- Maintain customer queues within the Student Operations Team following closely SLAs in both answering and assigning emails to the appropriate team member.
- Ensure accurate and clear record keeping and administrative functions are delivered relevant to all student activity.
- Continuous improvement of knowledge-based articles and SOP.
Requirements:
- Strong organisational skills and attention to detail.
- Good written and verbal communication skills.
- Able to multitask and work well under pressure.
- A thorough and methodical approach to work.
Estimated Salary: £13.46 per hour
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