Customer Service Billing Representative

3 weeks ago


Cardiff, Cardiff, United Kingdom BT Group Full time
About the Role

This is an exciting opportunity for a skilled customer service professional to join our billing team in Cardiff.

We’re looking for someone with excellent communication skills and the ability to build strong relationships with our customers.

As a Customer Service Billing Representative, you will be responsible for providing exceptional customer service and support to our customers via phone.

You will be the primary point of contact for our customers, listening to their needs and working collaboratively to find the best possible solution.

We offer a competitive salary, a range of benefits, and the opportunity to develop your skills and career in a dynamic and supportive environment.

Key Responsibilities

  • Provide exceptional customer service and support via phone
  • Build strong relationships with customers and resolve their queries in a timely and professional manner
  • Work collaboratively with other teams to find solutions to complex customer issues
  • Contribute to the development and implementation of processes and procedures to improve customer service and efficiency


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