Customer Service Liaison

3 days ago


Kempston Hardwick, Bedford, United Kingdom Virtual Hub Full time
Job Title: Customer Feedback Officer

We are seeking a highly motivated and reliable individual to join our team as a Customer Feedback Officer. As a key member of the Virtual Hub, you will be responsible for providing effective casework support to the Mayor of Bedford Borough.

Job Summary:
To provide efficient and timely support to the Mayor's office, ensuring that all items of casework are logged and acknowledged within agreed timescales. You will also be responsible for liaising with Council Departments to draft responses to casework queries and monitoring progress against targets.

Main Responsibilities:
• Ensure all casework is logged and an acknowledgement sent out within 3 working days
• Liaise with Council Departments to provide draft responses to casework queries
• Monitor progress against agreed timescales and proactively chase replies as necessary
• Produce periodic reports on performance against targets set for dealing with casework
• Draft correspondence as required
• Liaise with Mayor's PA and event organisers to finalise arrangements for civic team attendance

Salary: £11.44 per hour. If successful, a full job description will be provided.

We are proud to be a Disability Confident Employer and committed to helping find great work opportunities for great people.

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