Service Delivery Specialist

4 weeks ago


Cardiff, Cardiff, United Kingdom Legal & General Group Full time

Job Title: Specialist Lead Handler

Job Summary: We are seeking a highly skilled Specialist Lead Handler to join our Sales team. As a key member of our team, you will be responsible for providing exceptional customer service to all customers referred to Direct Sales, via email and telephone.

Key Responsibilities:

  • Proactively work towards consistently achieving quality and call productivity targets, always working with correct and up-to-date processes and call structures.
  • Provide an excellent service to all customers, ensuring their needs are met and exceeded.

Requirements:

  • Knowledge of DPA, Money Laundering prevention, Complaints, breach and Treating Customer Fairly processes.

What We Offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online.

About Us:

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

We strive to be open, mindful and inclusive, so are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.



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