IT Service Delivery Specialist

1 month ago


Cardiff, Cardiff, United Kingdom Legal & General Full time
Job Title: IT Service Analyst

We are seeking a highly skilled IT Service Analyst to join our team at Legal & General. As an IT Service Analyst, you will play a key role in supporting the maintenance, improvement, and availability of IT services.

Key Responsibilities:
  • Collaborate with business teams, Group Technology, suppliers, and other L&G teams to govern and influence roles and methods of working to provide effective end-to-end service delivery.
  • Minimise the impact of incidents by engaging in problem management, including root cause analysis and prioritisation of resolution, remediation, and prevention.
  • Maintain the integrity of services through change by reporting and engaging in change and service readiness processes to advise, review, and approve.
  • Support the improvement of availability and recovery by ensuring the CMDB and knowledgebases are maintained and updated, reflecting effective change, capacity, configuration, and availability management.
  • Support continuous improvement culture by identifying potential improvements through work on all processes.
  • Support assurance of the performance of application vendors, third-party suppliers, and internal suppliers of support services to ensure alignment to service levels.
Requirements:
  • Experience in IT service management.
  • A background in a Financial Services business would be beneficial.
  • ITIL experience would be a significant advantage.
  • Experience in collaborating with a variety of colleagues at different seniority levels.
  • An understanding of the effective and appropriate use of process and improvement initiatives to instil good working practices and decision-making throughout the service lifecycle.
Benefits:
  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
  • Many discounts we offer – both for our own products and at a range of high street stores and online.
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.

We strive to be open, mindful, and inclusive, so are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs. If you're open to finding out more, we'd love to hear from you.



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