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NEC Systems Training Specialist

2 months ago

London, Greater London, United Kingdom Ivy Rock Partners Full time

Our client, a South London based Local Authority, is seeking an experienced NEC Systems Training Officer to join their team. The successful candidate will be responsible for training users in NEC Housing, ensuring staff are proficient in using their housing systems effectively.

Key Responsibilities:

  1. Developing and delivering comprehensive training programs for NEC Housing, including classroom-based, virtual and one-on-one coaching sessions.
  2. Creating training materials, self-help videos and user guides tailored to user needs and processes.
  3. Collaborating with service users to assess training needs, identify gaps and implement training solutions to enhance system usage.
  4. Leading user training in the production of reports and dashboards, focusing on statutory financial, performance or data quality reporting.
  5. Supporting the rollout of system changes by providing user acceptance testing and post-implementation training.
  6. Assisting in developing training plans, scheduling sessions, and reporting on training outcomes.