Customer Experience Associate

2 months ago

Reading, Reading, United Kingdom RH Full time
{"Responsibilities": "Deliver Exceptional Customer Service

As a Customer Experience Associate, you will be responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing."

Key Responsibilities:
  • Live Our Vision, Values and Beliefs every day
  • Represent the RH brand through polished communication, personal appearance and professionalism
  • Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
  • Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded
  • Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
  • Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
  • Qualify and educate potential design customers on services offered by RH Interior Design
Requirements:

To be successful in this role, you will need:

  • "+ years of experience in Customer Service, high-end furniture and luxury retail preferred
  • Poise and confidence to interact with high-end customers while maintaining confidentiality
  • Fluency in German, written and verbal
  • People and relationship-driven
  • Driven to deliver first-class service and exceed customer expectations
  • Ability to recognize and respond to multiple priorities
  • Exceptional analytical, problem-solving and decision-making skills
  • Strategic, highly organized and results-oriented
  • Excellent verbal and written communication skills
  • Commitment to Quality with exceptional attention to detail
  • Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
  • Willingness to work a flexible schedule, including evenings, weekends and holidays
Physical Requirements:

You will need to be able to:

  • Travel to the nearest gallery as needed
"}

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