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Customer Service Representative
2 months ago
Our client is seeking an experienced and dedicated Customer Support Administrator to join their close-knit team. As a key member of the team, your responsibilities will include:
Key Responsibilities:- Providing outstanding customer service to new and existing customers
- Being the first point of contact for all customer inquiries via phone and email
- Responsible for customer ticket queue alongside team members, ensuring these are actioned within the agreed time level
- Dealing with online quotations and orders
- Inputting orders onto the system
- Sharing knowledge of products to customers, providing support and advice
- Working alongside the customer service manager to deliver excellent service
- Troubleshooting and showing empathy with any delivery issues
- Assisting the team with any other administrative duties
- Excellent communication skills; both verbal and written
- 1+ years office-based customer service role experience
- Ability to work well under pressure
- Great attention to detail
In return, our client offers a great working environment as part of a busy team in a growing company, onsite parking, and Monday to Friday, office-based working hours.
