Duty Manager

2 weeks ago


Cheltenham, Gloucestershire, United Kingdom SSP Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our dynamic team at SSP. As a key member of our operations team, you will be responsible for delivering exceptional customer service, leading by example, and driving operational excellence.

Key Responsibilities
  • Lead and motivate a team of colleagues to deliver outstanding customer service and achieve operational targets.
  • Coordinate team efforts to ensure seamless day-to-day operations, including opening and closing procedures.
  • Focus on operational efficiency, staying informed about unit performance, and championing improvements.
  • Recognize and celebrate exceptional service within the team, leading by example, and promoting inclusivity and motivation.
  • Build strong relationships with colleagues, communicate effectively, and make thoughtful decisions to ensure the team's success.
What We Offer
  • Competitive pay rates and a range of benefits, including 75% discount on meals while on shift, employee discounts, and flexible scheduling.
  • Access to award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
  • A dynamic and inclusive work environment that values diversity and promotes work-life balance.
  • Opportunities for career growth and professional development, including our Duty Manager Development Programme.
Requirements
  • At least 1 year of experience working as a supervisor in hospitality or retail.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to drive operational excellence.
  • A passion for delivering exceptional customer service and a commitment to exceeding expectations.

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