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Permit Support Officer

2 months ago

Twickenham, United Kingdom Adecco UK Limited Full time
Job Title: Permit Support Officer (Parking)

Location: Civic Centre, Twickenham (Full time office based)

Hourly rate £13.93 per hour PAYE

Contract Length: 4 weeks (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

Job Purpose:

To process parking permit applications made by residents and businesses of the borough within agreed turnaround periods and whilst protecting the integrity of scheme.

Duties and Responsibilities:
  • To contribute as required to performance review and improvement measures on an ongoing basis, helping to ensure that a customer focus is embedded within the function and innovative and creative solutions are evaluated to securing the highest quality and value for money function.
  • To receive and process applications in respect of the Parking Permit Schemes including contacting service users or other relevant third parties.
  • Assist with the compilation of statistics and the production of reports by the team for management as and when required.
  • Identify potential areas of non-compliance/abuse in respect of permit applications and ensure preventative systems are in place to prevent losses to the Council, including liaison with other sections.
  • Provide technical advice to members of the public and customer services staff in matters relating to Parking Permit functions.
  • Assists in advising junior team members in all procedures relating to Parking Permits.
Knowledge, Skills & Experience:
  • Knowledge of parking permit schemes
  • Knowledge of application processes
  • Understanding of digital enhancement/improvement
  • Experience of managing workloads with successful outcomes
  • Basic knowledge of and ability to use standard IT packages
  • Ability to organise and prioritise own workload, within defined requirements for the role
  • Effective communication skills, both orally and written

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.