Cyara Solutions Architect

3 weeks ago


London, Greater London, United Kingdom Cyara Full time

Cyara is a leading provider of Automated CX Assurance Platform solutions, helping top brands worldwide enhance customer experiences while minimizing costs and risks. As a Senior CX Expert at Cyara, you will work closely with sales teams to design customized solutions that meet clients' complex needs, showcasing the value of our platform in improving CX strategies.

Key Responsibilities:
  • Collaborate with sales teams to understand clients' business challenges and technical requirements
  • Develop and present tailored demonstrations of Cyara's platform, highlighting its benefits in CX testing and monitoring
  • Respond to technical queries and concerns during the sales process, ensuring clients' technical needs are met effectively
  • Facilitate smooth transitions of new customers to the implementation team, ensuring clear communication of proposed solutions and customer expectations

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field experience
  • Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call center, IVR, or related technologies
  • Ability to collaborate effectively with sales teams and other internal stakeholders
  • Willingness to travel as needed to meet with clients, tradeshows, corporate events globally, and participate in sales engagements

Compensation and Benefits:

  • Estimated annual salary: $120,000 - $180,000 based on location and experience
  • A competitive compensation package that includes a flexible work environment, comprehensive benefits, and opportunities for professional growth and development


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