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Dynamic Floor Supervisor

2 months ago

Sheffield, Sheffield, United Kingdom FLANNELS Full time
About the Role

We are seeking a highly motivated and experienced Dynamic Floor Supervisor to join our team at Flannels. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  1. Customer Service: Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty.
  2. Sales and Targets: Confidently demonstrate/apply products to customers while making recommendations to achieve sales and targets.
  3. Team Leadership: Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs.
  4. Product Knowledge: Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials, and attending training as required.
  5. Customer Engagement: Proactively engage with clients to develop customer loyalty.
  6. Event Planning: Own the planning and delivery of in-store events in conjunction with the store and brands.
  7. Visual Merchandising: Maintain high standards of visual presentation in stores by ensuring drawers and counter displays are kept clean and tidy.
  8. Personal Grooming: Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
  9. Operational Support: Support with stock counts and other operational duties.
  10. Brand Ambassador: Be a Brand Expert through positive promotion of product and company image at all times.
  11. Team Support: Lead by example to support and coach the Beauty Ambassadors.
  12. Store Support: Support the store management team.
  13. Brand Relationships: Develop strong relationships with brand representatives.
  14. Team Player: Perform as a team player, participating in all activities to contribute to the store objectives.
  15. Compliance: Ensure compliance with all policies and procedures.
  16. Culture Champion: Champion our company culture and values.
The Rewards
  • 28 days holiday a year inclusive of bank holidays
  • 20% Staff Discount across all Frasers group Stores
  • 50% in-store uniform discount
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Commission led bonuses across a wide range of products
  • Long Service awards
  • Discounted Gym membership
About You

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service and driving sales. As a key member of our sales floor team, you will be responsible for delivering a luxury selling experience to all customers, driving sales, and maintaining a high level of product knowledge.

You will be a natural coach and leader, with a strong ability to develop and maintain your own product knowledge of all beauty products. You will be confident, assertive, and personable, with a positive and enthusiastic attitude. You will be a team player, participating in all activities to contribute to the store objectives.

You will be able to demonstrate the ability to provide inspirational, authentic, and personalized customer service. You will be able to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.

We are looking for someone who is self-driven, resilient, and resourceful, with a strong ability to develop and maintain relationships with brand representatives. You will be a champion of our company culture and values, and will be able to ensure compliance with all policies and procedures.