Patient Access Team Manager
4 weeks ago
Patient Access Team Manager
We are seeking an experienced Patient Access Team Manager to lead our Patient Access team at London Bridge Hospital. As a key member of our team, you will be responsible for the management of the facilities Patient Access team, providing a comprehensive range of administrative services to patients, consultants, and other third parties.
The successful candidate will support the Deputy and Patient Access Manager in the effective leadership, direction, and evaluation of the Patient Access Service. You will be responsible for ensuring a 5-star service is provided by our patient access team to all internal and external stakeholders.
Key Responsibilities:
- Lead the Patient Access team to deliver exceptional patient care and administrative services.
- Manage patient pathways to ensure patient access service runs smoothly.
- Provide effective leadership and demonstrate exemplary role modeling to ensure a seamless patient pathway.
- Ensure that the Patient Access Team greet all patients and visitors with a friendly and professional demeanor, providing an exceptional welcome experience.
- Manage staff appraisals and professional development plans.
- Act as the point of escalation for Patient Complaints, ensuring complaints relating to service are dealt with timely and professionally, and any corrective action is undertaken or escalated immediately to the PAM.
- Comply with all HCA policies and procedures, and support the Patient Access Manager to ensure the team are fully compliant.
- Work collaboratively and effectively with all facility staff, revenue cycle teams, and third-party sponsors.
Requirements:
- Management/supervisory experience.
- Problem-solving ability, including patient and consultant complaints.
- Excellent customer care skills.
- Computer literacy, including Microsoft Office – Excel.
- Excellent verbal and written communication skills.
Why HCA UK?
HCA UK is one of the world's leading healthcare providers, with a commitment to delivering exceptional care and improving human life. As a Patient Access Team Manager, you will be part of a team that prioritizes the care and improvement of human life, and you will have access to a range of benefits, including private healthcare insurance, a private pension contribution, and a comprehensive range of flexible health, protection, and lifestyle benefits.
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