Security Operations Centre Manager
1 month ago
As Security Operations Centre Manager at Selfridges, you will be responsible for leading a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365. You will ensure that the SOC operates in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation.
Key responsibilities include:
- Managing the day-to-day monitoring and integration of all key systems, including CCTV, alarms, travel, media, social media, building management, and fire safety, across all locations.
- Responsible for centralised incident reporting and escalation, responding effectively to incidents and escalations, including participating in incident and crisis management, exercises, tests, and training, as required by the SBRM.
- Developing and establishing the SOC policy, procedures, standards, and measurements, across all key locations and subsidiary control rooms.
- Leading on innovation by implementing controls and measures that reduce stock loss in all key locations.
- Recruiting and training SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness, across all locations.
- Establishing solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers, and Financial Crime Managers to collaboratively combat all loss and crime.
- Building effective relationships with all relevant external parties, including the Police, National Crime Agency, Crime Prevention agencies, and collaborating with other organisations in identifying and sharing good practice.
- Preparing and controlling the budget for SOC operations, to ensure delivery of operational excellence.
- Producing period reporting and analysis for the Senior Business Resilience Manager as required.
A successful candidate will be a leader who is naturally pragmatic, enthusiastic, and motivational, with the ability to influence and inspire change when necessary. They will have a background in developing and embedding effective security strategies in a retail environment, as well as SOC policies and procedures. They will be a great communicator, able to manage multiple stakeholders, and engage people at every level of the business, influencing change where necessary.
The ideal candidate will be qualified, with a front-line SIA licence and CCTV SIA Licence. They will be naturally pragmatic and solutions-oriented, calm under pressure, and able to give clear guidance in times of crisis. They will be proficient with IT, security systems, and other communications, and have a full understanding of compliance with all associated statutory regulations and legislation.
This is an exciting opportunity to join the Selfridges team and contribute to the success of the business.
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