Careline Support Specialist

2 weeks ago


Bristol, Bristol, United Kingdom Health and Care Management Ltd Full time
About the Role

Careline Administrator

This role is part of our dedicated Careline team, responsible for delivering high-quality administration, including customer-focused support and working closely with case managers and team leaders to provide a streamlined service.

We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services.

Key Responsibilities
  • Process incoming communications, scanning and directing to the relevant person.
  • Manage referrals to the network.
  • Provide relevant administration to support case management.
  • Investigate invoice or network queries.
  • Manage reimbursements in accordance with scheme rules and benefits.
  • Chase clinical information in a timely manner, demonstrating professionalism and assertiveness.
  • Complete additional tasks requested by management.
  • Demonstrate a professional and respectful approach during all interactions.
  • Monitor dashboards and assist team leaders in workload allocation and task management.
Essential Skills

Skills, knowledge and expertise

  • Demonstrable experience in an administrative role, preferably within healthcare.
  • Proficient in Microsoft Office software, including Excel, Word, Outlook and PowerPoint.
  • Familiarity with data protection requirements, including the Data Protection Act and General Data Protection Regulation (GDPR).
  • Excellent telephone manner and interpersonal communication skills.
  • Comfortable working independently or as part of a team.
  • "Can-do" attitude when dealing with customer calls.
  • Comfortable challenging aspects of the role to improve efficiency.
  • Confident, precise and helpful when dealing with customer complaints.
  • High level of accuracy with good attention to detail.
  • Ability to develop a robust working knowledge of day-to-day activities.
  • Ability to work to tight deadlines and remain calm under pressure.
About Company
  • Health and Care Management Ltd was established in 2003 and is a leading service provider in the rehabilitation and case management arena.
DE&I

Health and Care Management Ltd is committed to equality of opportunity for all staff and encourages applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Benefits
  • 25 days annual leave
  • Birthday off
  • 6% company pension contribution
  • Bike to Work Scheme
  • Medicash Health plan
  • Enhanced Maternity/Paternity/Adoption and Shared Parental leave
  • 2 voluntary days per year
  • Long Service Awards
  • Employee Wellbeing Seminars
  • CPD opportunities
  • Professional memberships paid for (role dependent)


  • Bristol, Bristol, United Kingdom Health and Care Management Ltd Full time

    About the RoleCareline AdministratorThis role is part of our dedicated Careline team, responsible for delivering high-quality administration, including customer-focused support and working closely with case managers and team leaders to provide a streamlined service.Key ResponsibilitiesProcess incoming communications, scanning and directing to relevant...


  • Bristol, Bristol, United Kingdom Health and Care Management Ltd Full time

    About the RoleCareline Operations Support SpecialistThis role is part of our dedicated Careline team, responsible for delivering high-quality administration, including customer-focused support and working closely with case managers and team leaders to provide a streamlined service.We are passionate about ensuring that everyone who requires rehabilitation in...


  • Bristol, Bristol, United Kingdom Health Case Management Limited Full time

    Job SummaryAs a Careline Administrator with Health Case Management Limited, you will play a vital role in delivering high-quality administration and customer-focused support to our clients. This part-time position involves working closely with case managers and team leaders to provide a streamlined service.About the RoleWorking within our dedicated Careline...


  • Bristol, Bristol, United Kingdom Health and Care Management Ltd Full time

    About the RoleWe are seeking a highly organized and detail-oriented Careline Administrator to join our dedicated team. As a key member of our Corporate Health division, you will be responsible for delivering high-quality administration, including customer-focused support and working closely with case managers and team leaders to deliver a streamlined...


  • Bristol, Bristol, United Kingdom Health and Care Management Ltd Full time

    About the RoleWe are seeking a skilled Careline Administrator to join our dedicated team. As a key member of our Corporate Health division, you will be responsible for delivering high-quality administration, including customer-focused support and working closely with case managers and team leaders to provide a streamlined service.Our team works with a wide...


  • Bristol, Bristol, United Kingdom Hays Business Support Full time

    Job Summary:We are seeking a highly skilled Financial Support Specialist to join our team on a temporary basis. As a key member of our finance department, you will be responsible for providing financial support to our clients.Key Responsibilities:* Checking the accounts and sales ledger* Preparation of monthly bank reconciliations* Supporting the preparation...


  • Bristol, Bristol, United Kingdom Hays Business Support Full time

    Job Summary: We are seeking a highly skilled Financial Support Specialist to join our team on a temporary basis. As a key member of our finance department, you will be responsible for providing financial support and assistance to our clients.Key Responsibilities:Checking the accounts and sales ledgerPreparation of monthly bank reconciliationsManage petty...


  • Bristol, Bristol, United Kingdom Beacon Support Full time

    Beacon Support Ltd. is seeking a highly skilled Specialist Support Tutor to work with Higher Education students with Autistic Spectrum Conditions (ASC).About the Role:Provide one-to-one support to students with ASC, helping them develop learning strategies and improve their study skills.Work with students to create Individual Learning Plans and act as...


  • Bristol, Bristol, United Kingdom Hays Business Support Full time

    Accounts Assistant OpportunityWe are seeking a skilled Accounts Assistant to join our finance team in South Bristol. This temporary role, initially for six months, offers the potential to become permanent, dependent on performance. Our organisation provides hybrid, flexible working opportunities, including free on-site parking.Key Responsibilities:Bank...


  • Bristol, Bristol, United Kingdom Randstad Student Support Full time

    Randstad Student Support is now hiring Specialist Mentors to assist students with mental health needs in the Bristol area. This role is ideal for those passionate about making a positive impact on students' lives and seeking a flexible opportunity that aligns with their schedule.As a Specialist Mentor, you will provide individualized support to students,...

  • Automotive Specialist

    2 weeks ago


    Bristol, Bristol, United Kingdom Meridian Business Support Full time

    Meridian Business Support is proud to partner with a family-run dealership for high-end vehicles across the South West.We are seeking a skilled Automotive Specialist to join their Bristol site. The successful candidate will have a NVQ Level 3 qualification or equivalent, with the opportunity to develop their skills through excellent training provided by our...


  • Bristol, Bristol, United Kingdom Meridian Business Support Full time

    Job Opportunity:Meridian Business Support is seeking a skilled Pipe Installation Specialist for a long-term commercial project in Bristol Temple Quarter.The successful candidate will be responsible for assisting with RWP installation and progressing to SVP installation. Key tasks include the installation of brackets and HDPE fusion welded pipework for both...

  • IT Support Specialist

    3 weeks ago


    Bristol, Bristol, United Kingdom Peaple Talent Full time £23,000 - £30,000

    Job Title: IT Support SpecialistPeaple Talent is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our customers.Key Responsibilities:Troubleshoot and resolve technical issues in a timely and efficient manner.Provide excellent customer service...

  • Support Specialist

    1 week ago


    Bristol, Bristol, United Kingdom Brandon Trust Full time

    Job SummaryWe're seeking a Support Specialist to join our Young People Community Support service in South Glos area.As a Support Specialist, you'll provide flexible support across a week, including weekends, after-school hours, and school holidays.Our Young People Community Support service focuses on empowering individuals to live their desired lives,...


  • Bristol, Bristol, United Kingdom Meridian Business Support Limited Full time

    Job Title: Pipe Installation SpecialistJob Description:Meridian Business Support Limited requires a skilled Pipe Installation Specialist for a long-term commercial project in Bristol Temple Quarter.The successful candidate will assist with the installation of RWP and SVP systems, including the installation of brackets and HDPE fusion welded pipework. A valid...


  • Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Billing Specialist to join our team at Hays Specialist Recruitment Limited. As a Senior Billing Specialist, you will be responsible for assisting in the drive to deliver a more pro-active billing and e-billing service to our clients.Key ResponsibilitiesAssist in the preparation, distribution,...

  • IT Support Specialist

    2 weeks ago


    Bristol, Bristol, United Kingdom VIQU Limited Full time

    IT Support Specialist OpportunityVIQU Limited is seeking a skilled IT Support Specialist to provide technical assistance for a 3-month contract in Bristol. The ideal candidate will have experience with ITIL, Service Now, and law firm applications such as iManage.Key Responsibilities:Triage and resolve tickets related to IT supportProvide technical assistance...


  • Bristol, Bristol, United Kingdom People Source Consulting Full time

    **IT Support Specialist Wanted**We are looking for an experienced IT Support Specialist to join our team at People Source Consulting. This is a fantastic opportunity to work with a dynamic and high-profile organisation.Key Responsibilities:Manage incidents, diagnose faults, and provide fixes in accordance with ITIL service management best practices.Provide...

  • IT Support Specialist

    2 weeks ago


    Bristol, Bristol, United Kingdom VIQU Limited Full time

    IT Support Specialist OpportunityVIQU Limited is seeking a skilled IT Support Specialist to provide technical assistance for a 3-month contract in Bristol. The ideal candidate will have experience with ITIL, Service Now, and law firm applications such as iManage.Key Responsibilities:Triage and resolve technical issues via telephone or emailProvide support...

  • IT Support Specialist

    4 weeks ago


    Bristol, Bristol, United Kingdom Workonblockchain Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our employees, troubleshooting technical issues, and assisting with IT setup and configuration.Key Responsibilities:Provide technical...