Careline Support Specialist
4 weeks ago
Careline Administrator
This role is part of our dedicated Careline team, responsible for delivering high-quality administration, including customer-focused support and working closely with case managers and team leaders to provide a streamlined service.
We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services.
Key Responsibilities- Process incoming communications, scanning and directing to the relevant person.
- Manage referrals to the network.
- Provide relevant administration to support case management.
- Investigate invoice or network queries.
- Manage reimbursements in accordance with scheme rules and benefits.
- Chase clinical information in a timely manner, demonstrating professionalism and assertiveness.
- Complete additional tasks requested by management.
- Demonstrate a professional and respectful approach during all interactions.
- Monitor dashboards and assist team leaders in workload allocation and task management.
Skills, knowledge and expertise
- Demonstrable experience in an administrative role, preferably within healthcare.
- Proficient in Microsoft Office software, including Excel, Word, Outlook and PowerPoint.
- Familiarity with data protection requirements, including the Data Protection Act and General Data Protection Regulation (GDPR).
- Excellent telephone manner and interpersonal communication skills.
- Comfortable working independently or as part of a team.
- "Can-do" attitude when dealing with customer calls.
- Comfortable challenging aspects of the role to improve efficiency.
- Confident, precise and helpful when dealing with customer complaints.
- High level of accuracy with good attention to detail.
- Ability to develop a robust working knowledge of day-to-day activities.
- Ability to work to tight deadlines and remain calm under pressure.
- Health and Care Management Ltd was established in 2003 and is a leading service provider in the rehabilitation and case management arena.
Health and Care Management Ltd is committed to equality of opportunity for all staff and encourages applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Benefits- 25 days annual leave
- Birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
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