Lead Brand Ambassador

4 days ago

London, Greater London, United Kingdom Montblanc Full time

We are seeking a highly motivated and experienced Sales Associate to join our team as a Lead Brand Ambassador for Montblanc at Selfridges.


In this role, you will be responsible for welcoming clients to the boutique, introducing them to the heritage of our maison, and setting an exemplary standard of customer experience and performance. As a Sales Associate, you will support the Boutique Manager on a daily basis and take on ad-hoc managerial responsibility in their absence.


The ideal candidate will have a strong background in sales and customer service, with the ability to work in a fast-paced environment and maintain high levels of professionalism and courtesy at all times. You will be responsible for overseeing all concession operations, handling shopfloor cover, monitoring KPIs, and driving business opportunities for the brand.


Boutique Performance:



  • Achievement of sales, profit, and strategic objectives
  • Development of sales and profit initiatives to drive the business
  • Regular sales and KPI reporting
  • Implementation of brand guidelines, including visual merchandising, brand image, customer service standards, and product launch guidelines

Retail Operations:



  • Inventory management and level control
  • Accurate management of all till operations
  • IT system maintenance and reporting
  • Ensuring adherence to all security policies and procedures
  • Reporting all repair and maintenance issues, ensuring follow-up for the boutique

Client Experience and Development:



  • Impeccable customer service
  • Active promotion of the brand CRM strategy
  • Execution of all planned activities in the boutique
  • Relationship management of all VIP customers
  • Assisting the Boutique Manager with all customer service and client topics
  • Promotion of corporate business gift opportunities

We are looking for individuals who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key. It is vital that this individual has previous experience dealing with clients from an array of backgrounds and cultures, in order to support Selfridges' internationally diverse customer base.


The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects. As a Sales Associate, you will also be required to support the management team with additional tasks and execute managerial duties in the absence of the Boutique Manager.


What makes our group different?



  • We value freedom, collegiality, loyalty, and solidarity
  • We foster empathy, curiosity, courage, humility, and integrity
  • We care for the world we live in

Your journey with us:


We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:



  • 1st Stage - Introductory call with the recruitment team
  • 2nd Stage - In-person interview with the Boutique Manager
  • 3rd Stage - Video interview with the Head of Retail
  • 4th Stage - Video interview with the UK Brand Director

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

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