Technical Documentation Specialist

1 month ago

Swindon, Swindon, United Kingdom Edenred Full time
Technical Author Opportunity at Edenred PayTech

Edenred PayTech, a leading provider of innovative payment solutions, is seeking a talented Technical Author to join our growing team in Swindon, UK.

About the Role

We are looking for a skilled Technical Author to create clear, concise, and user-friendly technical documentation for our cutting-edge payment solutions. As a Technical Author, you will play a vital part in creating product playbooks, release notes, FAQs, and user manuals that will help our clients understand and integrate our services.

Key Responsibilities
  • Create product playbooks that provide a plain English overview of Edenred PayTech's B2B services, how they work, and the benefits of using them.
  • Develop other documentation, such as release notes, FAQs, and user manuals, to be part of the product release process.
  • Engage with the development team and business stakeholders to ensure relevant documentation is produced.
  • Edit and proof-read documentation created by others before publishing.
  • Review and maintain existing documentation to ensure it is still correct.
  • Develop, introduce, and communicate guidelines for documentation to ensure all technical information is consistent, correct, and professional.
What We're Looking For
  • A positive attitude and outlook, while also being determined, enthusiastic, and resilient.
  • Ability to work with external international clients and 3rd parties in a customer-facing business.
  • Quick learner within a fast-paced environment.
  • Able to work independently with agreed remit and autonomy.
  • Highly organized, with experience of working within an agile environment.
  • At least a year of demonstrable experience working as a technical author or demonstratable experience working in a role where technical writing was one of your responsibilities.
  • Experience working with software developer audiences.
  • The ability to communicate complex technical ideas simply, clearly, and concisely.
  • A strong academic background, ideally with a science, engineering, or computer-related degree.
  • The ability and enthusiasm to learn new cutting-edge technology.
  • Strong investigative and analytical skills, with an attention to detail. Excellent written and verbal communication skills.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work on challenging and rewarding projects in a fast-growing industry.
  • Supportive and collaborative work environment with a strong focus on learning and development.
  • The chance to be mentored by experienced technical writing professionals.
  • Work for a company that values its employees and makes a positive impact.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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