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Retail Team Member

2 months ago

Falmouth, Cornwall, United Kingdom Finisterre Full time
About Finisterre

We're a purpose-driven brand that's passionate about the ocean and committed to making a positive impact. As a Retail Crew member, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving sales.

Key Responsibilities
  • Customer Experience
    • Create a welcoming and engaging atmosphere for customers, sharing your passion for the ocean and our brand values.
    • Develop a deep understanding of our products and services, and communicate them authentically to customers.
    • Provide outstanding customer service, responding to customer needs and exceeding expectations.
    • Build strong relationships with customers, fostering a loyal community and promoting our brand.
  • Commercial
    • Contribute to the commercial success of the store, delivering sales targets and KPIs.
    • Maximize sales potential through effective use of our multi-channel offer.
    • Support the timely execution of launches, promotions, and campaigns in store.
  • Operations
    • Maintain a high standard of visual merchandising and presentation, optimizing conversion and customer engagement.
    • Ensure the security and safety of customers and colleagues, adhering to all security measures.
    • Support the maintenance of a clean and organized store environment, adhering to health and safety policies.
    • Contribute to the continuous improvement of operations, identifying opportunities for growth and development.
  • People
    • Actively participate in the team, supporting colleagues and building positive relationships.
    • Take ownership of your personal development, seeking opportunities for growth and improvement.
    • Adhere to all current policies and procedures, embodying our brand values.