Retail Store Manager
3 weeks ago
About Sue Ryder
Sue Ryder is a leading charity retailer in the UK, operating over 400 shops across the country. Our charity shops are located on high streets, providing a unique shopping experience for customers and supporting our mission to provide expert medical, practical, bereavement, and emotional support to those in need. As a member of our retail team, you will be part of a dynamic and innovative team that is passionate about making a difference in the lives of people affected by illness, injury, and bereavement.
The Role
We are seeking an experienced and proactive Store Manager to lead our charity shop in Hillsborough. As a key member of our team, you will be responsible for driving sales, managing a large team of volunteers, and ensuring exceptional customer service. Your commercial awareness, leadership skills, and ability to plan and prioritize will be essential in achieving sales targets and delivering great results. You will also be responsible for working with the local community to generate sufficient donated stock to drive sales and for recruiting, training, and retaining a volunteer team. In return, you will enjoy a competitive benefits package, including 27 days holiday, company pension scheme, and access to an employee support programme.
Key Responsibilities
• Lead your team to deliver great customer service to our donors and customers
• Work with the local community to generate sufficient donated stock to drive sales
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance
• Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times
• Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives
• Manage effective stock processes through the Epos operation
What We Offer
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail, most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, and Boxing Day off. Our competitive benefits package includes 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), company pension scheme, staff discount with thousands of retailers, and access to an employee support programme.
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