Booking Engagement Expert

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Fittingly Full time £28,308
About Fittingly

Fittingly is a leading manufacturer and supplier of bespoke fitted wardrobes, renowned for exceptional craftsmanship, innovative designs, and superior customer service. Our mission is to deliver outstanding customer experiences and bring our customers' dream wardrobes to life.

Our Values
  • We value exceptional customer service and strive to deliver outstanding experiences.
  • We believe in continuous improvement and innovation to stay ahead in the industry.
  • We foster a collaborative and supportive team culture.
Job Description

The successful candidate will be responsible for engaging with warm leads, explaining our product offering, and scheduling design consultations for our sales experts. You will use CRM tools to maintain accurate records of leads, bookings, and follow-ups. You will work closely with the sales and design teams to ensure a seamless handover of leads and bookings.

About the Role
  • You will be the first point of contact for customers who have expressed interest in our services.
  • Your primary responsibility will be to engage with incoming warm leads submitted via our website.
  • You will explain our products and services confidently to prospective customers and schedule design consultations based on customer preferences and availability.
Requirements
  • You possess excellent communication skills with a confident, friendly telephone manner.
  • You are highly organised, detail-oriented, and capable of managing multiple leads simultaneously.
  • You are self-motivated and target-driven, eager to maximise earnings through commission.
What We Offer
  • We offer a competitive base salary with commission for every successful booking.
  • We provide comprehensive training and ongoing support to help you thrive.
  • We offer opportunities for professional growth within a well-established, growing company.
  • We provide flexible working schedules, including one weekend day per week.

The estimated annual salary for this role is £28,308, plus commission.



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