Service Coordinator

4 weeks ago

Hull, Kingston upon Hull, United Kingdom Autism Plus Full time
About Autism Plus

Autism Plus is a leading charity in Yorkshire, supporting adults and young people with autism, learning disabilities, mental health conditions, and complex needs. Our mission is to empower individuals to live independent, fulfilling lives.

About the Role

This is a full-time position, with 16 hours dedicated to administrative tasks and the remainder spent working in service. You will provide supervision and support to a team of Social Care Support Workers, ensuring they develop and sustain professional relationships with the people we support.

Key Responsibilities
  • Ensure staff promote self-esteem, happiness, and emotional health among the people we support.
  • Encourage and support individuals in expressing their needs, views, and concerns.
  • Enable people to make choices and decisions, and participate in planning and decision-making processes.
  • Promote Person-Centred Planning and BILD principles.
  • Respect and promote the rights and entitlements of individuals with learning disabilities, mental health, and autism.
  • Ensure access to independent advocacy and advice.
  • Support individuals in developing socially valued lifestyles, including culturally and age-appropriate experiences.
  • Enable people to access social, leisure, work, and educational opportunities.
  • Promote a warm and positive approach to friends and families of the people we support.
  • Involve families and significant others in planning individual support, where preferred.
  • Ensure individuals become as independent as possible, growing in confidence, competence, and personal effectiveness.
  • Coach staff in using appropriate strategies and interventions to support individuals with challenging behavior.
  • Act as a role model regarding authority, personal conflict, and responsibility.
  • Ensure individuals receive necessary advice, care, and regular health checks to maintain physical and emotional wellbeing.
  • Promote nutrition, relaxation, exercise, and a healthy lifestyle.
  • Ensure medication is administered and recorded as prescribed.
  • Organize safe procedures for collecting, storing, and administering medication within Autism Plus guidelines.
  • Observe and monitor individuals' emotional and physical wellbeing, informing relevant staff and agencies of concerns or significant changes.
  • Respond to emergencies and incidents promptly and appropriately, maintaining the welfare and safety of individuals and staff.
  • Ensure staff carry out and record financial transactions involving service users within agency guidelines.
  • Enable individuals to manage their personal finances independently.
  • Ensure specific needs of individuals with additional problems are identified, assessed, and responded to as appropriate.
  • Monitor and evaluate Individual Support Plans and person-centred plans.
  • Ensure all individuals have a key worker and co-worker, and act as nominated key worker as appropriate.
Staff Management
  • Work in homes, being visible to staff while maintaining privacy when dealing with confidential matters.
  • Record staff rota hours, absences, and changes to working hours on Humanity, Workday, and the Main rota.
  • Carry out back-to-work interviews and identify the need to progress outcomes to the next stage in line with policy.
  • Lead and manage staff to achieve the highest levels of performance and standards of work, in line with PCP and CQC outcomes.
  • Plan to meet the needs of service users as identified by their individual Person-Centred Plan.
  • Coordinate and deploy staff resources efficiently in relation to the needs of service users and Autism Plus requirements.
  • Observe safe working practices, including reference to Health and Safety regulations, lifting and handling, fire procedure, COSHH regulations, and Environmental Health requirements.
  • Ensure all staff receive personal support, supervision, and appraisal.
  • Take appropriate supportive and corrective action to address performance difficulties.
  • Ensure staff training and development needs are identified and met.
  • Participate in planning and delivering staff training and development activities.
  • Coach, train, and supervise staff.
  • Organize and chair team meetings, promoting a co-operative and cohesive team spirit and a culture of open and honest communication.
  • Participate in promoting a team approach.
  • Be polite, courteous, and supportive to all team members.
  • Be flexible in accordance with the needs of the weekly rota.
  • Be available to cover leave (sickness, annual, etc.).
  • Cover on-call requirements in line with the coordinator's rota.
  • Assist in the induction of new staff.
  • Work in accordance with training and agreed policies, practices, and procedures.
  • Participate in and contribute to staff meetings.
  • Support colleagues in difficult or potentially difficult situations within the workplace.
  • Elevate issues of concern to a more knowledgeable member of staff if the situation requires specific expertise.
Person Specification
  • Minimum NVQ Level 2 in Social Care.
What We Offer
  • Refer a friend scheme: payment of up to £250 for a referred friend being successful for a role and passing their probation period.
  • 20% staff discount to use within the Social Enterprise Chocolate Factory.
  • Blue light discount card.
  • Access to join the BUPA Health Cash Plan Scheme, which offers cash back on health expenses.
  • Access to the Colleague Assistance Helpline 24/7.
  • Fully funded DBS to the required level for the role.
  • Induction Training for the role.

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