Senior Quality Assurance Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Society of Motor Manufacturers and Traders (SMMT) Full time

We are seeking a Senior Quality Assurance Manager to lead and manage our engagement with IATF reporting certification bodies, ensuring effective implementation of the certification scheme rules in their systems and processes.

Main Responsibilities:
  • Lead office assessments and undertake witness audits with SMMT reporting certification bodies
  • Active nonconformity management with certification bodies, including repeat nonconformity analysis and trend identification
  • Manage the nonconformity appeal process from certification bodies
  • Performance monitoring and reporting of both the Oversight function and certification bodies
  • Plan, deliver, and follow up on certification body meetings
  • Lead the complaint management process with certification bodies, including the red supplier programme
  • Manage waiver and transfer requests

The ideal candidate will have solid experience working as an auditor in a manufacturing sector with detailed technical knowledge of related standards. Knowledge and experience of working in an IATF certification body with scheme management experience would be an advantage.

Key Qualifications:

  • Honours degree or equivalent desirable but not essential
  • Solid experience of customer engagement and relationship management at a senior level
  • Excellent problem-solving skills and mindset, proven competency in 8D approach
  • Excellent communication and interpersonal skills, confident, articulate, and persuasive manner
  • Highly motivated and target-oriented with a clear focus on high quality
  • Diplomatic and tactful

Salary Range: £60,000 - £80,000 per annum

Location: Birmingham, UK



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