Senior Quality Assurance Manager
4 weeks ago
We are seeking a Senior Quality Assurance Manager to lead and manage our engagement with IATF reporting certification bodies, ensuring effective implementation of the certification scheme rules in their systems and processes.
Main Responsibilities:- Lead office assessments and undertake witness audits with SMMT reporting certification bodies
- Active nonconformity management with certification bodies, including repeat nonconformity analysis and trend identification
- Manage the nonconformity appeal process from certification bodies
- Performance monitoring and reporting of both the Oversight function and certification bodies
- Plan, deliver, and follow up on certification body meetings
- Lead the complaint management process with certification bodies, including the red supplier programme
- Manage waiver and transfer requests
The ideal candidate will have solid experience working as an auditor in a manufacturing sector with detailed technical knowledge of related standards. Knowledge and experience of working in an IATF certification body with scheme management experience would be an advantage.
Key Qualifications:
- Honours degree or equivalent desirable but not essential
- Solid experience of customer engagement and relationship management at a senior level
- Excellent problem-solving skills and mindset, proven competency in 8D approach
- Excellent communication and interpersonal skills, confident, articulate, and persuasive manner
- Highly motivated and target-oriented with a clear focus on high quality
- Diplomatic and tactful
Salary Range: £60,000 - £80,000 per annum
Location: Birmingham, UK
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