Hospitality Front Desk Representative

4 weeks ago


London, Greater London, United Kingdom Splendid Hospitality Group Full time
Job Summary

We are looking for a Part Time Receptionist to join our team at Hilton London Bankside. As a Receptionist, you will be responsible for providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests.

Key Responsibilities
  • To carry out the full check-in and check-out processes in a seamless manner.
  • To undertake Reception duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • To answer the telephone in a warm and friendly manner.
  • To ensure all guest complaints or issues are quickly resolved to maintain high quality customer service.
What We Offer
  • Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage
  • Employee Recognition, Rewards and Events
  • Recommend a Friend – £350
  • Season Tickets Loan
  • Cycle to Work Schemes
  • Discount Chiropodist & Back therapy in the Hotel
  • Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
  • Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc
  • Opportunities to work and support our Local Communities
Working with Us

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.


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