Hospitality Front Desk Representative
4 weeks ago
We are looking for a Part Time Receptionist to join our team at Hilton London Bankside. As a Receptionist, you will be responsible for providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests.
Key Responsibilities- To carry out the full check-in and check-out processes in a seamless manner.
- To undertake Reception duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To answer the telephone in a warm and friendly manner.
- To ensure all guest complaints or issues are quickly resolved to maintain high quality customer service.
- Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage
- Employee Recognition, Rewards and Events
- Recommend a Friend – £350
- Season Tickets Loan
- Cycle to Work Schemes
- Discount Chiropodist & Back therapy in the Hotel
- Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
- Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc
- Opportunities to work and support our Local Communities
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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