Restaurant Team Member

4 weeks ago


Tewkesbury, Gloucestershire, United Kingdom Dobbies Full time

At Dobbies, we pride ourselves in delivering exceptional customer experiences every day.

We're seeking a talented individual to join our team as a Restaurant Customer Advisor, where you'll play a vital role in helping us achieve this goal.

Key Responsibilities

  • Providing exceptional customer service by assisting customers with various transactions across the store.
  • Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
  • Offering expert product knowledge to customers and resolving their queries efficiently.
  • Collaborating with the team to maintain a clean and well-organized store environment.
  • Adapting to changing situations and working flexibly across different areas of the store, including stock control, cash handling, and restaurant service.

What We're Looking For

  • A passion for delivering exceptional customer experiences and serving customers with a smile.
  • Previous experience in a customer-facing role and a genuine enthusiasm for working in the hospitality industry.
  • Able to work effectively within a team, build strong relationships, and celebrate success.
  • Punctual, well-presented, and committed to maintaining a positive attitude.
  • Eager to learn new skills and take on new challenges.
  • Thrives in a fast-paced environment and is adaptable to changing situations.
  • Able to demonstrate our values at all times, including being part of one team, striving for excellence, and making it work for our customers.

What We Offer

  • A generous annual leave entitlement, allowing you to take breaks when you need them.
  • Treat yourself with generous discounts across our stores, including 50% off in our restaurants, 25% off in the garden centre, and 10% off in our food halls.
  • Access to Wagestream, supporting your financial wellbeing with the ability to access earnings ahead of payday, save for the future, and receive financial advice.
  • Access to Retail Trust, providing confidential support, a virtual GP, free counselling services, and discounted retail rewards with our employee wellbeing platform.
  • Access to Dobbies Academy, enabling you to continue your development with our eLearning platform and development programmes.
  • A thriving culture, where our team is passionate, diverse, and committed to making it work for our customers.

About Us

At Dobbies, we're proud to have a rich history dating back to 1865. Founded by James Dobbie, we're the UK's largest garden centre retailer, with 3,800 colleagues and 77 stores, including six little dobbies, and a Central Support Office near Edinburgh.

We're passionate about gardens and plants, which sets us apart. In our stores, we showcase this through own-brand and branded products, concession partners, and services. We have something for every season, occasion, and style of garden – inside and out.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.

We're committed to being a great place to work, where we encourage our colleagues to be the best version of themselves every day – to share their wins and celebrate success. Together, we make it work for our customers.


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