Digital Data Support Specialist

1 week ago


Portsmouth, Portsmouth, United Kingdom Carbon60 Full time

Located in a military facility, this role offers an exciting opportunity to work as part of a dynamic team providing 24/7/365 cover. As a shift Watchkeeper, you will play a key role in the team, handling calls, data input, and responding to issues in a calm and efficient manner.

The role forms part of a larger team providing a 'helpdesk' type service. Day-to-day tasking may involve:

  • Handling emergency calls from vessels at sea or industry
  • Recording incidents
  • Logging emails in accordance with set guidelines
  • Liaising with various agencies and vessels according to standard operating procedures
  • Disseminating information and reporting to management chain

This is a challenging role that requires excellent communication skills, ability to act calmly under pressure, and a basic working knowledge of Microsoft Office applications. The successful applicant will undergo MOD security clearance to SC level.

We are looking for someone with experience working in client-facing roles, particularly in call handling, emergency response, or helpdesk environments. Previous experience in ops room settings is highly advantageous. A basic understanding of electronic warfare and geospatial concepts within the Royal Navy would be beneficial.

The salary for this position is estimated to be around £35,000-£40,000 per annum, considering the location in the Portsmouth area and the required skills and qualifications.

The shift pattern for this role will be 12 hours per shift, with a rotation of 7 days on, 7 days off, and 14 days off afterwards. The shifts will alternate between day (7am-7pm) and night (7pm-7am).



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