Professional Audio Visual Technician

3 weeks ago


Swindon, Swindon, United Kingdom Concept Human Solutions Full time

Seeking a Professional Audio Visual Technician

We are looking for an experienced Professional Audio Visual Technician to join our team in Swindon, working onsite at a leading Building Society.

As a Professional Audio Visual Technician, you will be responsible for managing AV/UC systems on a day-to-day basis, providing real-time in-room support for AV/UC-related issues, and ensuring incidents/tickets are logged via site protocol and resolved within SLA.

We offer a competitive salary of up to £40,000 per annum, plus benefits including 3% pension contribution, 23 days holiday in the first year, death in service benefits, and private medical insurance.

Key Responsibilities:

  • Report into client stakeholder on a day-to-day basis.
  • Based at Swindon NWH on a permanent basis, with occasional travel to Northampton to oversee technical issues/maintenance activities.
  • Manage AV/UC systems on a day-to-day basis.
  • Provide real-time in-room support for AV/UC-related issues.
  • Ensure incidents/tickets are logged via site protocol and resolved within SLA.
  • Fault handling and ownership of all AV-related tickets through to resolution.
  • Locate faults or problems and provide solutions on a first/second-line basis.
  • Ability to provide systems workarounds in the event of failures.
  • Work with the off-site help desk and 3rd parties as required to resolve incidents and management of RMAs.
  • Manage equipment repairs and implement critical spares as required.
  • Support/manage software/firmware updates once instructed via change control.
  • Be fully competent in digital AV environments.
  • IT literate, understand network architecture and structured cable infrastructures.
  • Manage proAV onsite support deliverables.
  • Proactively train and support end-users as required.
  • Provide technical assistance and remain on standby for high-profile events.
  • Provide a meet-and-greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in-room as required).
  • Generate daily reports and contact clients to establish full nature of meeting & requirements equipment/meeting room set-ups as required.
  • Provide support on an individual basis to users at all levels of seniority on audio-visual equipment, connectivity, and applications where appropriate.
  • Regular room/systems checks (daily/monthly).
  • Oversee preventative maintenance activities with proAV off-site teams.
  • Assist with Ad Hoc moves and changes.
  • Maintain accurate asset schedule for location.
  • Maintain critical spares holding for location/UK.
  • Attend weekly service/ticket review meetings as required.
  • Full-time support Monday to Friday between the hours of 07:00-19:00 (shift/rota) flex as required.
  • Attend monthly service review meetings as required and prepare reports/stats.


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