Area Support Operations Manager

1 month ago


Hertfordshire, United Kingdom Oxfam Full time

As a key member of the area team, your role involves coordinating and providing operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you will ensure uninterrupted trading and maximise income generation.

This dynamic role offers variety and collaboration with diverse communities. With shop manager experience as a foundation, it serves as a potential stepping stone toward an area manager position.

Key Responsibilities:
  • • Create and maintain inclusive, respectful, and safe environments in the shops.• Collaborate with Area Manager and shop managers to allocate shop cover effectively.• Build trusting relationships in each shop to maintain engaged and motivated teams.• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.• Deliver continuous improvement support against specific KPIs.• Develop and deliver a framework for feedback and handovers.• Actively contribute to the local community and wider Retail network.
Qualifications:
  • • Previous retail or operational management experience• Agile and adaptable working style• Excellent communication and relationship-building skills

Our estimated salary range is £40,000 - £50,000 per annum depending on location and experience. Oxfam is committed to preventing unwanted behaviour at work and promoting the welfare of children, young people, and adults.



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