Lead Retail Team Member

3 days ago


Gloucester, Gloucestershire, United Kingdom Tesco Full time
Retail Leadership Opportunity
Tesco is seeking a skilled Retail Leadership candidate to join our team as a Shift Leader. This is an exciting opportunity to develop your leadership skills and contribute to delivering excellent customer service.

About the Role
The successful candidate will be responsible for overseeing store operations, coordinating the team, and ensuring exceptional customer service. You will work closely with colleagues to deliver a clean, well-stocked store that meets customer expectations.

Your Key Responsibilities
  • Coordinate the store team to deliver an easy, fuss-free shopping experience for customers.
  • Support colleagues in achieving daily priorities and take regular breaks.
  • Open and close the store, ensuring all decisions are made with safety in mind.
  • Be the go-to person for day-to-day queries in the absence of a manager.
  • Maintain a tidy and well-presented store environment.
  • Support managers in coordinating seasonal, community, and charity events.
  • Contribute to a positive team atmosphere, inclusive of everyone.
  • Provide exceptional customer service by listening to their needs and putting them first.
  • Keep the team informed about communications, changes, and updates.
  • Stay knowledgeable about store performance and look for ways to improve operations.
  • Coordinate store improvements and remove obstacles to great service.
  • Follow health and safety routines and ensure colleagues do the same.

Requirements
  • A minimum of 18 years old (school leaver age varies depending on country).
  • Demonstrated leadership skills with experience in retail or a similar industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic IT skills with knowledge of Microsoft Office.
  • A willingness to learn and adapt to new situations.

Benefits
  • Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard, plus an additional card to share with family outside your home.
  • Access to free wellbeing services with resources for your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Choose benefits to suit you, from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you through life's moments.
  • Access to colleague networks for connection and support.

About Tesco
Tesco is a leading retailer committed to serving its customers, communities, and planet with integrity. Our vision is to become every customer's favourite way to shop, whether they are at home or on the move. We believe in creating a workplace culture that values diversity, equity, and inclusion, where everyone feels welcome and valued.
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