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Desktop Support Engineer

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom NEC Full time
Job Description

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at NEC Software Solutions. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our end-users, ensuring that they have a seamless and efficient experience with our software solutions.

Key Responsibilities:

  • Technical Support: Provide technical support and assistance to end-users via phone, email, or in-person.
  • Hardware and Software Troubleshooting: Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
  • Operating System and Software Maintenance: Install, configure, and maintain operating systems and software applications.
  • Network Connectivity: Set up and troubleshoot network connectivity issues.
  • Printer and Peripheral Device Support: Assist with printer and peripheral device setup and troubleshooting.
  • User Guidance and Training: Provide user guidance and training on using software applications and systems.
  • Technical Assistance: Offer technical assistance to non-technical end-users.
  • Record Keeping: Maintain accurate records of support requests and inventory.
  • Collaboration: Collaborate with wider CST teams for problem resolution.

Requirements:

  • Microsoft Certified: Windows 10
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Experience: Experience in desktop support or desk-side user support.
  • Technical Knowledge: Working technical knowledge of current protocols and standards.
  • Software and Hardware Troubleshooting: Software and Hardware Troubleshooting skills.
  • Experience with InTune: Experience with InTune.
  • Security Clearance: Eligible for UK Security Clearance.
  • Communication Skills: Strong communication skills.
  • Powershell Experience: PowerShell Experience would be advantageous.
  • Teamwork: Ability to operate effectively in a team environment.
  • Independence: Able to operate with minimal supervision.

Benefits:

We offer an excellent benefits package, including Private Medical Cover, Paid Holidays, Life Assurance Cover, Pension Plan, and Flexible Benefits. Additionally, you will have access to LinkedIn Learning with over 15,000 courses available.