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Customer Service Representative
2 months ago
Job Title – Patient Advisor
Location – St Albans
Hours – Full time, 40 hours per week
Salary – OTE £26,, bonus & benefits, full training will be given
Company Overview
Optical Express is a leading provider of eye care services, dedicated to delivering exceptional patient experiences and outstanding clinical outcomes.
Job Summary
We are seeking a highly skilled and motivated Patient Advisor to join our team. As a Patient Advisor, you will play a critical role in ensuring that our patients receive a 5-star service, from initial consultation to post-treatment care.
Key Responsibilities
- Build Strong Relationships with patients, providing a warm and welcoming environment that puts them at ease.
- Perform Diagnostic Eye Scans (full training will be provided) to gather accurate information for our optometrists and surgeons.
- Communicate Effectively with patients and ophthalmic professionals, ensuring seamless communication and a smooth patient journey.
- Maintain Accurate Records of patient information, including medical history and treatment plans.
- Arrange Affordable Finance Options to suit each individual patient's needs.
- Schedule Consultations and Surgeries with our optometrists and surgeons, ensuring timely and efficient delivery of services.
Requirements
- Excellent Communication Skills, both written and verbal, to effectively interact with patients and colleagues.
- Strong Negotiation Skills to secure the best possible outcomes for our patients.
- Self-Motivation to work independently and as part of a team, with minimal supervision.
- Commercial Awareness to provide world-class customer service while driving business growth.
What We Offer
- Competitive Salary and bonus structure.
- Full Training and Development opportunities to enhance your skills and career prospects.
- State-of-the-Art Working Environments and modern facilities.
- Generous Benefits Package, including pension scheme and eye care services.
