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Business Customer Lead

2 months ago

Brierley Hill, Dudley, United Kingdom Currys plc Full time

Role Overview:

As a Business Customer Manager at Currys plc, you will be responsible for driving our B2B proposition in-store, creating an exceptional experience for our business customers. You will coach the team to inspire customers to buy the best products to suit their needs, building strong relationships with local businesses and growing existing accounts.

Key Responsibilities:

  • Coach colleagues to deliver outstanding customer service and drive sales growth.
  • Develop and maintain strong relationships with local businesses, identifying new opportunities and growing existing accounts.
  • Lead a highly engaged team, understanding their strengths and development opportunities, and supporting personal development plans.
  • Inspire colleagues to put the customer first, driving business sales and profit objectives.

Requirements:

  • Proven management experience and a hands-on style.
  • Background in either retail or B2B environment (or both).
  • Proven coaching skills and a passion for building team confidence and capability.
  • A track record of identifying commercial opportunities to deliver KPIs.
  • Confident working in a team, approachable and friendly to colleagues and customers.

What We Offer:

  • Performance-related bonus.
  • Product discounts on the latest tech.
  • A range of wellbeing initiatives.

Why Currys plc:

At Currys plc, we're united by one passion: to help everyone enjoy amazing technology. We're proud of the service our customers receive, and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.